MDVA-35982: Can’t ship some orders

The MDVA-35982 patch fixes the error when admin user restricted to a specific website cannot create a shipment for the order placed on same website. This patch is available when the Quality Patches Tool (QPT) 1.0.19 is installed. The patch ID is MDVA-35982. Please note that the issue was fixed in Adobe Commerce 2.4.3.

Affected products and versions

The patch is created for Adobe Commerce version:

Adobe Commerce on cloud infrastructure 2.3.5-p1

Compatible with Adobe Commerce versions:

Adobe Commerce (all deployment methods) 2.3.0 - 2.4.2

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Merchant is unable to ship certain orders.

Steps to reproduce:

  1. Choose any product website for the product except the default store. See Product in Websites in our user guide for detailed steps.
  2. Create a user role for the Admin with Custom Role Scopes, in which the default website/store is not selected. See Define a role in our user guide for detailed steps.
  3. Open the product in edit mode and set a Group Price for this product, in Advanced Pricing. See Group Price in our user guide for detailed steps.
  4. Create an order with this product.
  5. Log in under the Admin with this user role and create a shipment. See Creating a Shipment in our user guide for detailed steps.

Expected results:

The shipment is created.

Actual results:

The following error is displayed:

"0":"Notice: Undefined offset: XX in \/vendor\/magento\/module-catalog\/Model\/Product\/Attribute\/Backend\/GroupPrice\/AbstractGroupPrice.php on line 290"

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.