MDVA-35254: Checkout CAPTCHA functioning incorrectly

The MDVA-35254 patch fixes the issue with CAPTCHA fields not displaying after an unsuccessful number of attempts in checkout for third-party payment. This patch is available when the Quality Patches Tool (QPT) 1.0.19 is installed. The patch ID is MDVA-35254. Please note that the issue was fixed in Adobe Commerce version 2.4.3.

Affected products and versions

The patch is created for Adobe Commerce version:

Adobe Commerce on cloud infrastructure 2.4.1

Compatible with Adobe Commerce versions:

Adobe Commerce (all deployment methods) 2.3.1-2.4.2

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Steps to reproduce:

Configure CAPTCHA:

  1. Install and configure third-party payment provider (Example: Braintree).
  2. Go to Store > Configuration > Customer > Customer Configuration > CAPTCHA > Forms.
  3. Select Checkout/Placing Order.
  4. Keep the Number of Unsuccessful Attempts to Log in as default (default = 3).
  5. Log in as a customer.
  6. Add any product to the shopping cart.
  7. Go to the payment section in checkout.
  8. Select Credit Card payment method (Example: Braintree).
  9. Make three unsuccessful payment attempts.

Expected results:

The CAPTCHA field is displayed when the number of failed attempts is reached.

Actual results:

The CAPTCHA field never displays, only the error message: Please provide CAPTCHA code and try again.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.