MDVA-31236: admins cannot setup 2FA or log in

The MDVA-31236 patch fixes the issue where the Commerce admin users with custom resource access cannot set up two-factor authentication (2FA) or log in. This patch is available when the Quality Patches Tool (QPT) 1.0.12 is installed.

Affected products and versions

The patch is created for Adobe Commerce version: Adobe Commerce on cloud infrastructure 2.4.0.

Compatible with Adobe Commerce versions: Adobe Commerce on-premises and Adobe Commerce on cloud infrastructure 2.4.0-2.4.1.

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Users without administrator privileges cannot currently set up their personal 2FA access. 2FA as implemented in Adobe Commerce includes two ACL roles. One role affects global system configuration, and it is needed only when configuring the system. The second ACL role affects individual user 2FA accounts. An admin user needs to configure this second type of 2FA ACL.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to the Patches available in QPT section.