Payment failure notification
A notification is sent to the store contact or a designated Admin user if the payment method selected during checkout fails to complete the transaction.
Step 1: Update the email template
Make sure that you have updated the needed email template to reflect your brand. For a complete list of templates, see Email Template List.
Step 2: Configure the payment failed emails
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On the Admin sidebar, go to Stores > Settings > Configuration.
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On the left panel, expand Sales and choose Checkout.
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Expand
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Set the options for payment failed emails:
- Set Payment Failed Email Sender to the store contact that appears as the sender of the message.
- Set Payment Failed Email Receiver to the store contact that is to receive notification of failed email transmissions.
- Set Payment Failed Template to the template that is used for the email that is sent when the payment method fails during checkout.
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For Send Payment Failed Email Copy To, enter the email address of anyone who is to receive a copy of the payment failed notification.
If sending a copy to multiple recipients, separate each address with a comma.
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Set Payment Failed Copy Method to one of the following:
Bcc- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email- Sends the copy as a separate email.
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Click Save Config.