Create an account from the Admin

As a merchant, you can create a customer account from the Admin.

  1. On the Admin sidebar, go to Customers > All Customers.

  2. Click Add New Customer.

Step 1: Complete the account information

Customer Information

  1. In the Account Information section, do the following:

    • For a multisite installation, set Associate to Website to the web site where the customer account applies.
    • If applicable, assign the customer to a different Customer Group.
    • If you are using VAT ID Validation and want to Disable Automatic Group Change Based on VAT ID, select the checkbox.
  2. Complete the required fields:

    • First Name
    • Last Name
    • Email
  3. Complete the optional fields as needed:

    • Name Prefix
    • Middle Name/Initial
    • Name Suffix
    • Date of Birth
    • Tax/VAT Number
    • Gender
    WARNING
    In keeping with current security and privacy best practices, be aware of any potential legal and security risks associated with the storage of customers’ full date of birth (month, day, year) with other personal identifiers. It is recommended that you limit the storage of customers’ full birth dates and suggested that you use customer year of birth as an alternative.
  4. Set Send Welcome Email From to the store view from which the Welcome email is to be sent.

    INFO
    If the store has views for different languages, this setting determines the language of the Welcome email.
  5. Click Save and Continue Edit at the top of the page.

    INFO
    After the customer account is saved, the full set of options appears in the left panel and in the menu at the top of the page. The Customer View tab displays a summary of the account.

    Customer View

Step 2: Complete the address information

  1. In the left panel, choose Addresses and click Add New Addresses.

  2. If the same address is used for both billing and shipping, toggle both options.

    • Default Billing Address
    • Default Shipping Address

    Add customer address information

  3. Scroll down and complete the required address fields in the second column.

    • Street Address
    • City
    • Country
    • State/Province
    • ZIP/Postal Code
  4. Enter the Phone Number for this address.

  5. If applicable, enter the VAT Number associated with the customer.

  6. If this address is the only one that is needed for the account, click Save.

    Otherwise, click Save and Continue Edit and repeat the previous steps to add additional addresses.

    The new address is displayed in the Addresses page with the selected Default Billing and Default Shipping addresses above the full list.

    Addresses view

Step 3: Reset the password

Customer accounts created from the Admin do not initially have passwords assigned.

  1. Find the new customer account in the grid.

  2. Click Edit in the Action column.

  3. In the menu bar at the top of the page, click Reset Password.

  4. Notification is sent to the account owner, with instructions for setting the password.

Button bar

Additional buttons become available when the profile is saved for the first time. To learn more, see Update a customer profile.

ButtonDescription
BackReturns to the Customers page without saving changes.
Delete CustomerDeletes the current customer. Completed orders associated with the customer are not removed.
ResetResets any unsaved changes in the customer form to their previous values.
Create OrderCreates an order for the customer.
Reset PasswordSends a reset password link to the customer by email.
Force Sign-inRevokes the OAuth access tokens that are associated with the customer account. This function can be used only with customer accounts that have been assigned OAuth tokens as part of a web API integration. To learn more, see OAuth-based authentication in the developer documentation.
Manage Shopping CartAllows the administrator to manage the shopping cart for the customer.
Save and Continue EditSaves changes and keeps the customer profile open.
Save CustomerSaves changes and closes the customer profile.

Field descriptions

Account Information

FieldDescription
Associate to WebsiteIdentifies the website associated with the customer account.
GroupIdentifies the customer group where the customer is a member. If applicable, select the checkbox to disable automatic group change based on VAT.
Name PrefixIf used, the prefix that is associated with the customer’s name (such as Mr., Ms., or Dr.). The prefix values are determined by the configuration. Depending on the configuration, the input control might be a text field or a list of options.
First NameThe customer’s first name.
Middle Name / InitialThe middle name or initial of the customer. This field is included only if specified in the configuration topic.
Last NameThe customer’s last name.
Name SuffixIf used, the suffix that is associated with the customer’s name (such as Jr., Sr., or III). The suffix values are determined by the configuration. Depending on the configuration, the input control might be a text field or a drop-down list of options.
EmailThe customer’s email address.
Date of BirthThe customer’s date of birth. The date of birth is included if specified in the configuration topic.

In keeping with current security and privacy best practices, be aware of any potential legal and security risks associated with the storage of customers’ full date of birth (month, day, year) with other personal identifiers. It is recommended that you limit the storage of customers’ full birth dates and suggest using customer year of birth as an alternative.
Tax / VAT NumberThe customer’s Tax or Value Added Tax number, if applicable.
GenderIdentifies the customer’s gender. The gender is included if specified in the configuration. Options: Male / Female / Not Specified
Send Welcome Email FromIf you have multiple store views, this setting identifies the store view from which the Welcome message is sent. If store views are used for different languages, this setting determines the language of the Welcome email.

Addresses

FieldDescription
New AddressesIdentifies the type of new address. Options: Default Billing Address / Default Shipping Address
Add New AddressesDisplays another New Address section to identify the type of the address to be entered.
CompanyThe company name, if applicable for this address.
Street AddressThe street address of the customer. A second line of the street address is available if specified in the configuration topic.
CityThe city where the customer address is located.
CountryThe country where the customer address is located.
State/ProvinceThe state or province where the customer address is located.
Zip/Postal CodeThe ZIP or postal code where the customer address is located.
Phone NumberThe customer’s phone number that is associated with address.
VAT NumberIf applicable, the value added tax number that applies to the customer at this address.
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