Sales > Sales Emails
To access the store configuration settings, choose Stores > Settings > Configuration from the Admin sidebar.
General Settings
Disable
- (Default) Sales emails are sent when triggered by an event.Enable
- (Recommended) Sales emails are sent at predetermined, regular intervals.Order
Yes
/ No
Sales Representative
New Order
New Order for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Order Comments
Yes
/ No
Sales Representative
Order Update
Order Update for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Invoice
Yes
/ No
Sales Representative
New Invoice
New Invoice for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Invoice Comments
Yes
/ No
Sales Representative
Invoice Update
Invoice Update for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Shipment
Yes
/ No
Sales Representative
New Shipment
New Shipment for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Shipment Comments
Yes
/ No
Sales Representative
Shipment Update
Shipment Update for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Credit Memo
Yes
/ No
Sales Representative
New Credit Memo
New Credit Memo for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Credit Memo Comments
Yes
/ No
Sales Representative
Credit Memo Update
Credit Memo Update for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Order Ready For Pickup in Store
Yes
/ No
General Contact
Order is Ready for Pickup
Order is Ready for Pickup for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.Purchase Order Approval
Yes
/ No
Quote
Yes
/ No
Updated Quote
Declined Quote
New Quote
Updated Quote
Expiration Warning
Expiration Warning 1
Expiration Date Reset
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.RMA
Yes
/ No
Sales Representative
New RMA
New RMA for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.RMA Authorization
Yes
/ No
Sales Representative
RMA Authorization
RMA Authorization for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.RMA Admin Comments
Yes
/ No
Sales Representative
RMA Admin Comments
RMA Admin Comments for Guest
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.RMA Customer Comments
Yes
/ No
Customer Support
Sales Representative
RMA Admin Comments
Bcc
- Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.Separate Email
- Sends the copy as a separate email.