Get started with the self-service integration app gs-self-service-app

The Adobe Campaign Standard integration with Microsoft Dynamics 365 self-service integration application gives you the ability to configure data flows, control whether or not they are running, and in which environment. You must, however, complete some prerequisites before you begin using the self-service integration application.

Concepts and restrictions concepts-and-restrictions

Before starting with the integration tool, you need to understand the concepts and guardrails associated with the integration and take some initial steps to gain access.

Learn more in these sections:

Prerequisites self-service-app-prerequisites

You need to configure Microsoft Dynamics 365 and Adobe Campaign Standard so that the integration app has access to your data. This will take some time to configure in Dynamics 365, Adobe Campaign Standard, and Adobe I/O; however, once they are configured, you’ll be able to control the integration through the self-service integration application’s user interface.

Learn more in these sections:

Key steps to configure the self-service integration app self-service-app-configuration-steps

You can then start with the integration tool. Follow the steps blow:

Open a browser and browse to the connector associated with your region:

Privacy request acknowledgement self-service-app-acknowledgement

When browsing to the self-service UI for the first time, you will be presented with the privacy acknowledgement. You need to acknowledge that you understand your role in performing privacy requests in Campaign and Microsoft Dynamics 365 separately before you can continue.
Learn more about your privacy responsibilities and about how to manage privacy requests in this section.

Setting up your credentials self-service-app-credentials

When you browse to the UI for the first time, then you should see a page with a header that looks like this:

It’s normal to get alerts that mention that it’s “unable to connect” to Adobe Campaign Standard or Microsoft Dynamics 365 if the app settings have not yet been configured.

Please verify that the “ORG” and “INSTANCE” selections are the ones you plan to configure. If not, then click on the dropdown list and select the correct org and instance.

If you are configuring the connector for the first time and/or you are new to this process, then we strongly urge you to select the “stage” or “dev” instance. You’ll want to make sure to verify that your configuration works well before attempting the setup in production.

If you have the correct org and instance, then click on the “hamburger” menu to expose a drop down menu. Then click Settings… in the drop down menu to visit the page where you enter your credentials for Microsoft Dynamics 365 and Campaign (see below).

In the Settings page, fill out the following sections:

  • Microsoft Dynamics 365 Credentials
  • Adobe Credentials

Go here to find more detailed information about where to find the information for each input. When you are done, click the Save button at the bottom.

Check the initial configuration self-service-app-initial-config

Assuming that you have completed the pre-requisites above and have correctly add all your credentials, let’s now navigate to the Workflows page. Learn more about the integration app workflows in this page.

In the Workflows page, click the pencil icon associated with the Microsoft Dynamics 365 to Campaign workflow to edit its configuration.

In the Microsoft Dynamics 365 to Campaign page, you can access the list of the table mappings that you have configured. It will default you to a contact/profile mapping out-of-the-box. All other custom entities will need to be configured separately.

In the Edit Table Mapping page, check the Mappings section to ensure that fields from Microsoft Dynamics 365 are being mapped to the correct field in Campaign. If you need to add any other mappings, do so now, as well as any replacements or filters. Learn more.

If you want to add new mappings, refer to this section for more information.

Once your configuration is correct, click the Play button next to the Microsoft Dynamics 365 to Campaign workflow in order to start the integration and the flow of data.

We strongly recommend that you first run this in your Stage or Dev environments before running in Production. Please check that the stage/dev instance is selected in the header.

Once running, you should be able to test by adding or modifying entries in Microsoft Dynamics 365 and observing those changes in Adobe Campaign within a few minutes. If at any time you need to stop this process, then simply press the same button to stop it. Learn more

Integration app workspace self-service-app-workspace

App header app-header

The header within the self-service app allows you define which org and instance you are currently viewing and/or configuring.

Select the ORG and the INSTANCE you want to view/edit. These fields appear read-only, however, they become editable when you put your mouse cursor over it.

A dropdown menu will be displayed when you click the button with the three horizontal lines on the right hand side of the header.

The entries in the drop-down menu are:

  • Settings: Selecting this option will send you to a screen that allows you to specify API credentials for Microsoft Dynamics 365 and Adobe Campaign, as well as other general settings for the application.

  • Documentation: This option is a link to the Adobe Campaign Documentation specific to this integration

  • Customer Care: This is a link to Experience Cloud documentation related to opening a Customer Care ticket

  • Sign out: This will sign you out of the application and allow you to sign back in as another user.

  • About: This displays a dialog that contains information about the application, including copyright information.

Breadcrumbs appear at the top of some screens as you navigate the app.


Below is an example from the Edit Table Mapping screen that is showing the breadcrumbs and the page title. In this case, you can click on the Workflows or Microsoft Dynamics 365 to Campaign text to go to one of the previous screens. Edit Table Mapping in the breadcrumbs is not clickable in this case because it is the current screen.

Common buttons app-buttons

The following icons are used in multiple pages in the self-service app.

- Add a new item to a list.

- Edit something that already exists

- Delete an item from a list of items