Real-time Edge Profile Access for Web and Mobile Personalization

TIP
This blueprint is also available as a use case pattern under Personalization.

Real-time Edge Profile Access for Web and Mobile Personalization blueprint shows how web and mobile applications can access Adobe Experience Platform’s Real-time Customer Profile at the edge for high-throughput, low-latency personalization.

Applications can access real-time profile attributes and audiences at the edge with millisecond latency. Attributes, audience memberships, and model-driven features stored in the profile as attributes can be accessed in real-time for same-page and next-page personalization across web and mobile channels.

With this capability, you can deliver highly personalized experiences on your websites and mobile applications based on the Real-time Customer Profile, including audiences derived from real-time behaviors, attributes ingested into the Real-time Customer Profile, and calculated insights.

NOTE
Edge profile access is specifically designed for high throughput, low latency use cases such as web/mobile inbound personalization and real-time offer decisioning. For lower throughput scenarios such as agent assisted support or sales interactions, the Hub profile lookup API is more appropriate. See the Real-time Profile Access for Support and Sales Scenarios blueprint for hub-based profile access.

Applications

  • Real-time Customer Data Platform
  • Adobe Experience Platform Data Collection (Web SDK / Mobile SDK)
  • Edge Network Server API

Use cases

  • Real-time personalization on web and mobile channels for known customer experiences
  • Same-page and next-page personalization based on real-time profile attributes and audiences
  • Content and offer personalization based on customer profiles including real-time behavioral data, attributes, and calculated insights
  • Integration with personalization engines, content management systems, and external applications for real-time decisioning
  • Testing and content optimization with real-time profile context

Architecture Diagram

Reference Architecture for Edge Profile Access for Web and Mobile Personalization {modal="regular"}

Guardrails

  • Guardrails for Real-time Customer Profile data
  • Edge Network Guardrails
  • Edge profiles have a 14-day time-to-live (TTL). If a user has not been active on the edge for 14 days, the edge profile may expire and need to be fetched from the hub, which may impact first-page personalization.
  • Edge personalization supports real-time audience membership evaluation for audiences that meet edge segmentation criteria. Batch and streaming audiences from the hub are also available at the edge with appropriate configuration.

Destination configurations

SDK documentation

Profile and segmentation documentation

Tutorials

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