DocumentationAnalyticsComponents Guide

Segmentation troubleshooting

Last update: June 23, 2025
  • Topics:
  • Segmentation

CREATED FOR:

  • User
  • Admin

Why does my segment return no data at all?

Possible reasons:

  • Reverse nesting - for example, nesting a User Visitor container under a Visit Visit container.
  • The report does not support segmentation.
  • There is no data matching the segmentation criteria.

Why can’t I see the segment I created in the Segment manager?

Possible reasons:

  • Some dimensions are available only in Data Warehouse and not in the Segment manager.
  • Segment is checked only for a specific report suite.
  • A shared segment might have been deleted by another user.
  • Segments could not loaded due to a data center or browser cache issue.
  • The segment has not been saved.
  • IP address may be blocked at the user’s end.

Why does the data shown after applying a segment seem incorrect?

Possible reasons:

  • Rules or operators are incorrect for the required result.
  • Incorrect use of containers in the segment.
  • Traffic variables used to segment are not set properly or are expired.
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