Segment containers
- Topics:
- Segmentation
CREATED FOR:
- User
- Admin
A Segment sets conditions to filter a visitor based on the visitor’s attributes or interactions with your site. To set conditions in a segment, you set rules to filter visitors based on visitor characteristics and/or navigation traits. To further break down visitor data, you can filter based on specific visits and/or page view hits for each visitor. The Segment Builder provides a simple architecture to build these subsets and apply rules as nested, hierarchical Visitor, Visit, or Hit containers.
The container architecture employed in the Segment Builder defines
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Each container lets you report across a visitor’s history, interactions broken down by visits, or break down individual hits.
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See
Visitor container
The Visitor container includes every visit and page view for visitors within a specified time frame. A segment at the Visitor level returns the page that meets the condition plus all other pages viewed by the visitor (and only constrained by defined date ranges). As the most broadly defined container, reports generated at the Visitor container level returns page views across all visits and lets you generate a multi-visit analysis. Therefore, the Visitor container is the most susceptible to change based on defined date ranges.
Visitor containers can include values based on a visitor’s overall history:
- Days Before First Purchase
- Original Entry Page
- Original Referring Domains
Visit container
The Visit container lets you identify page interactions, campaigns, or conversions for a specific web session. A segment at the Visit level returns the page that meets the condition plus all other pages viewed as part of the visit session (and only constrained by defined date ranges). The Visit container is the most commonly used container because it captures behaviors for the entire visit session once the rule is met. The Visit container lets you define which visits you want to include or exclude in building and applying a segment. It can help you answer the question of how many visitors viewed the News and Sports section in the same visit? Or pages that attributed to a successful conversion to a sale?
Visit containers include values based on occurrence per visit:
- Visit Number
- Entry Page
- Return Frequency
- Participation Metrics
- Linearly allocated metrics
Hit container
The Hit container defines which page hits you would like to include or exclude from a segment. The Hit container is the most narrow of the containers available to let you identify specific clicks and page view where a condition is true. You can view a single tracking code, or isolate behavior within a particular section of your site. You may also want to pinpoint a specific value when an action occurs, such as the marketing channel when an order was placed.
Hit containers include values based single page breakdowns:
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Products
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List Props
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List eVars
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Merchandising eVars (in context of events)
NOTEIf you use this container on a value that persists, such as an evar, it pulls in every hit where that value is persisting. If there is a tracking code that expires after a week, that value could be persisting across multiple visits.
Logic Group container
The Logic Group container allows you to provide a separate container within the segment rules to filter entities not based on hierarchy. For example, you may want to provide a container nested within the segment that filters based on Visitor. This type of logic requires you to break the hierarchy (as you already used a top-level Visitor container) to filter only for selected visitors. See Logic Group examples for additional information.
Nesting containers
When creating segment containers within other containers, you are in essence creating a segment within a segment. The following logic is used with nested containers:
- Determine what data is included using the outermost container. Any data that does not match this outer rule is discarded in the segmented report.
- Apply the nested rule to the remaining data. The nested rule does NOT apply to any hits that the first rule throws out.
- Repeat until all nested container rules have been calculated. The remaining data is then included in the resulting report.
NOTEYou can use nesting between containers and between rules within a container. Here is what you can nest in each container:
Include multiple containers within a single definition
Including multiple segments in a new compound segment lets you refine data even further. Dragging two existing segments together acts as an “OR” statement when filtering visitors. All containers in the canvas are reviewed against all data, and any data that matches any of the containers is included in the reporting.
For example, dragging a Visit container where Country = United States with a Visit container where Order = True,
Country = United States + Order = True
builds a segment that behaves in this order:
- This segment would first look at your entire data and identify all visitors within the United States.
- The segment would then look at all your data again, searching to see if any visitors made an order.
- Both sets of data would then be applied to the report.
Containers for sequential segments
Sequential segmentation employs the same basic containers, including Visitors, Visits, and Hits (including page views or other dimensions) nested hierarchically.
Visitors constitute the highest-order container in sequential segmentation, with Visits contained within the Visitors container, and Hits contained within the Visitors or Visits containers. This container hierarchy must be maintained to build well-ordered sequential segments.
To build sequential segments, containers are nested and sequential logic joined using the THEN operator that requires each container to be true based on the sequence of the visitor.
The only exception to this hierarchy of containers is when using the Logic Group container. The Logic Group container lets you nest a hit within a container without order to capture events and dimensions but outside of a sequential order.
Reports based on container data
Containers allow you to filter different data differently based on reporting values when breaking down segments and applying them to reports.
Data captured at each level of the Visitor > Visit > Hit containers hierarchy affects how you build your segments. If you take the same segment applied to the same report using the same data set, you get different values based on the container from which you generate the report. Factors such as container reporting level and persistence of values across hits can mean significant changes in your reporting accuracy.
Basics of container data
For example, the visitor depicted below visited a site on the first visit, landed on the Home page and then visited three additional pages and converted the visit to a sale. On a separate visit, the visitor landed this time through Product page, then to the Home page, back to the Product page, and then closed the session after looking at Winter Hats. Based in the data captured for each container for the segment, different values are shown in the report.
The Pages equals Winter Coat segment below is applied to the Pages Report.
Based on the container selected, the report displays different results for the following visits and page views by a visitor.
Home
Winter Apparel
Winter Coat
Purchase $100
Winter Apparel
Winter Boots
Winter Apparel
Winter Hats
Reporting from the Hit container
When this condition is within a Hit container, then the report lists only pages where Page = Winter Coats is true. Since only one page matches this condition in a container of only one page, only the Winter Coats page is displayed.
Reporting from the Hit container, you can see how reporting from different containers effect overall reporting values. Viewing the segment report, notice that page views are approximately equal to visits (about 2,000 visitors saw duplicate pages within a visit which adds to the total number of page views). And unique visitors are approximately equal to the number of visits (about 2,000 unique visitors visited more than once).
Views:
Unique Visitors:
67,554 of 165,175
63,541 of 113,169
40%
56%
IMPORTANTReporting from the Visit container
If this same condition is within a Visit container, then the report lists all pages in the visit where Page equals Winter Coats is true. It filters the Winter Coats page, but also captures all other pages in the visit where the condition is true. Because the visitor also visited the Home, Product, and Purchase pages within the visit, these additional pages are listed in the report when reported using Visitor container data.
Showing segment values from the Visit container, you can see that the number of page views has increased significantly. This increase is because reporting from the Visit container identifies all pages that meet the conditions, plus all other pages viewed in the visit (with all page views captured in each Visit container).
Views:
Unique Visitors:
67,554 of 165,175
63,541 of 113,169
40%
56%
Reporting from the Visitor container
If this same condition is within a Visitor container, the report lists all pages viewed by any visitor where Page equals Winter Coats is true. This condition means that if a visitor viewed the Winter Coats page, then all pages in the Visitor container (including page views in other visits) are listed. Therefore, pages that don’t match the condition are also listed in the report because the visitor viewed them at a previous time. All pages in the Visitor container are listed in the report, even if occurred previously and do not specifically meet the conditions.
Page
Page
Page
Showing segments from the Visitor container, you can see that the Page Views and Visits have increased. This increase is because, from the visitor level, if the visitor visited the Winter Coats page only once (making the condition true), then all other page views and all other visits captured for that visitor.
Views:
Unique Visitors:
83,823 of 165,175
63,541 of 113,169
50%
56%
In summary, understanding how segmentation works on various data breakdowns is key to interpreting the data it returns.
Reporting based on the container
Every breakdown of segment data has a scope to which it is applied. Most breakdowns are based on Page Views, however, many valuable segments are based on the Visit container, and to a lesser degree the Visitor container. It is important to understand reporting based on the scope of your container.
Using the Page equals Winter Coats segment example, below are examples of the results of this segment based on how the container data is applied and how the scope of the data matches the segment type.
Segment container based on matching segment rule
Applying the segment container against a natural scope of data brings expected results where the line items match the segment rule.
- Hit container where page equals “Winter Coat”: Viewing a Page report with this segment returns only the values equaling “Winter Coat.” All other pages are excluded from reporting.
- Visit container where entry page equals “Winter Apparel”: Viewing an Entry Page report with this segment only returns the second visit because its entry page matches the segment rule.
- Visit container where visit number equals 1: Viewing a Visit All page views from the first visit are included in the report because it matches the segment rule.
Page Views at the Visit container level
Many segment rules identify page views per visit. When this identification occurs, the entire Visitor container is applied, if only a single hit matches the rule. This segment report is especially valuable because page views based on visits provide insight based on page views per visit.
- Visit container where page equals “Winter Coat” page: In a Page report at the Visitor container level displays all page views of visits that included a view of the “Winter Apparel” page. If a page matches the segment rule, all page views associated with that visit are included in the report.
- Visit container where page equals “Home” page: In a Page report with this segment only displays data from the first visit, because in the second visit the visitor did not view a “Home” page.
- Visitor container where page equals “Winter Apparel”: In a Page report, this segment retrieves all data from both visits because in both visits the visitor viewed the “Winter Apparel” page.
Segment container identifying Hits smaller than Page Views
Using segment with a smaller container than the breakdown scope returns unexpected data. Using a smaller breakdown still pulls in all hits from that scope of data.
- Hit container where entry page equals Product page: Every page associates with the visit’s entry page, making it a visit-based breakdown. Using this segment not only pulls in the entry page Product Page, but also all hits in that visit.
- Hit container where List Var 1 contains ValueA: If multiple values were defined on the same hit as the list var, then all variable values are included in the segment. There is no way to separate values that occur in the same page view because the Hit container is the smallest segment container to break down hits.
- Hit container where Page equals “Purchase”: If using page views as a metric, only the Purchase page is displayed (as expected). If using a Revenue Participation report, then all pages in the first visit receive $100, since participation metrics are visit-based.
- Hit container where Page equals “Winter Coat”: If using page views as a metric, only the Winter Coat page is displayed (as expected). If using a Revenue Participation report, no pages receive credit because this dimension requires a persistent dimension. The page view that actually made the purchase (the Purchase page) is not included in the Hit container, so no revenue participation is given to any item. However, running a report from the Visit container would include all page views in that visit and would distribute revenue participation ($100) across all pages viewed in the session.
Persistence across containers
Filtering by dimensions that persist across a range of pages, such as a Campaign eVar or a Referring dimension, affects the data collected at the container level and must be understood for reporting accuracy.
Segment data can vary based on the persistence of a dimension or applied variable across selected pages. Some dimensions, such as the Page dimension, provide unique values at the page level and are filtered based on data from the Hit container. (See the Reports based on Container Data example). Other dimensions, such as the Referring Domain dimension, persist across multiple pages for a visit. For example: Referring Domain equals aol.com. Some dimensions or applied variables, such as Visit Duration, span across a visitor’s entire history.
In contrast to the Page dimension, the Referring Domain value is attached to each page in this visit. For example, the visitor below arrives at the Home page from a referred site. Therefore, all pages within that visit are assigned the same referring domain value.
The Referring Domain equals aol.com segment below is applied to the Pages Report.
aol.com
Home
Winter Apparel
Winter Coat
Purchase $100
weather.com
Winter Apparel
Winter Boots
Winter Apparel
Winter Hats
In a new visit, the visitor is referred from another site. Therefore, all pages in the new visit are assigned the new referring domain value for each page view.
Reporting from the Hit container
Because all page views within the same visit are assigned the same Referring Domain value, reporting at the Hit container level where Referring Domain equsls 'aol.com' returns all pages listed in the table below.
Showing data from the Hit container, just over 92,000 page views were viewed in over 33,000 Visits by just over 32,000 Visitors. On average, there were three page views in each visit, and almost all visits were by unique visitors.
Views:
Unique Visitors:
33,203 of 165,173
32,269 of 113,110
20%
28%
Reporting from the Visit container
If this same condition is filtered in the Visit container for a Pages report, then all pages in the visit where Referring Domain equals 'aol.com'is true. Because the value of the referring domain is set at the visit level, reports at the Page View and Visit levels are the same.
Because all pages have the same referring domain value based on the visit, the report from the Visit container level is (almost) the same to the report from the Page View container. There is a slight offset (98,234 versus 98,248) due to data anomalies.
Views:
Unique Visitors:
33,203 of 165,173
32,269 of 113,110
20%
28%
Reporting from the Visitor container
From the Visitor container, the Page report lists all pages viewed by any visitor where Referring Domain equals 'aol.com' is true. Therefore, if a visitor had ‘aol.com’ as a referring domain at any time in the history (within the defined time period), then all pages in the Visitor container (including page views in other visits) are listed. Even pages that don’t match the primary condition are listed in the report because these pages are included in the Visitor container. All pages in the Visitor container are listed in the report, even if they occurred previously and do not specifically meet the conditions.
In a Referring Domain report, Referring Domain equals 'aol.com' is true in four page views, but Referring Domain equals "weather.com" is true in the other pages the visitor hit. From the Visitor container, you get a list of Visitors where ‘aol.com’ is true. But it also gives you pages where the referring domain is “weather.com”, not the value that matched your initial request in the segment.
Referring Domain equals ‘aol.com’
Referring Domain = ‘weather.com’
Referring Domain equals ‘aol.com’
Referring Domain: ‘aol.com’
Referring Domain: ‘weather.com’
Referring Domain: ‘aol.com’
Referring Domain: ‘aol.com’
Referring Domain: ‘aol.com’
Referring Domain: ‘weather.com’
Referring Domain: ‘weather.com’
When you view data from the Visitor container, notice that the page views have increased significantly (from 98,248 to 112, 925). This increase is because all page views by the visitor (including those pages with other referring domain values saved to at the Visitor container level) have been listed. And the additional visits by that visitor, increasing visits from 33,203 to 43,448.
Views:
Unique Visitors:
43,448 of 165,173
32,269 of 113,110
26%
28%
Summary
- The Visitor container returns all pages seen by a visitor where at least one page meets the criteria. So, if a page is only seen on visit 1 on day 1, then all pages viewed by the visitor across multiple visits are included in the data.
- The Visit container returns all the pages seen in a visit, for which at least one page meets the criteria. So, if a page is only seen on visit 1 on day 1, then all pages viewed across the entire visit are included in the data.
- Be careful to base the condition that you use for segmentation on an eVar or other type of persistent variable. For example, you might use the condition “where campaign contains email” and it expires after seven days. So, if the campaign is set on the first visit, it persists for seven more days. Each visit is included even though the campaign was only set on the first visit. The other visits are also included (as long as they are in the date range of the report). If you want to eliminate persistent values from being included, either use the event “instance of”, or an equivalent Prop variable, if available.