DocumentationAnalyticsComponents Guide

Voice analytics metrics

Last update: Fri Sep 05 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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When you enable Voice and Chatbots on Application reporting, the following metrics (and dimensions) are created. You can use Context data variables to set them to a value of 1 (or more if applicable). When enabled in report suite settings, Processing rules are automatically created that map voice analytics metrics to their associated context data variable.

Metric name
Description
Context data variable
Voice Utterances
Triggers when a command is issued to a voice assistant.
a.voiceutterances
Voice End Session
Triggers when the voice app is closed.
a.voiceendsession
Voice Error
Triggers when the voice app encounters an error.
a.voiceerror
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