AI Assistant for Adobe Customer Journey Analytics

Last update: November 21, 2024

CREATED FOR:

  • User
  • Admin

AI Assistant is a conversational experience that allows practitioners to perform tasks at a fast pace. Whether the task is to understand concepts, troubleshoot problems, or search through information. AI Assistant also allows non-experts to perform expert tasks and increases the overall quality of work.

The AI Assistant in Customer Journey Analytics is trained on its Adobe Experience League documentation. When asked a question, AI Assistant responds with a helpful answer that enables quick learning.

As a novice user, you can use AI Assistant to learn Customer Journey Analytics concepts and onboard yourself to products and features that you are unfamiliar with. As an experienced user, you can use AI Assistant to present more advanced use cases or tips and tricks.

Some examples of concept questions include:

  • What is the difference between batch and streaming ingestion?
  • What is Customer Journey Analytics best used for?
  • How do I set up a data view?

Questions outside the scope of Customer Journey Analytics, such as questions about other Adobe products like Adobe Target and the Adobe Creative Cloud Suite, cannot be answered.

AI Assistant for Customer Journey Analytics is available to all product tiers.

Product knowledge

The product knowledge retrieval model is trained on Customer Journey Analytics. Other capabilities, such as data analysis, will be rolled out later.

Product knowledgeExamples
Pointed learning
  • What is the difference between Adobe Analytics and Customer Journey Analytics?
  • How do I build a calculated metric?
Open discovery
  • How can I export a Workspace project?
  • How can I find duplicate Workspace components?
Troubleshooting
  • How long does it take for data to come into CJA?
  • How many derived fields can I have in a Customer Journey Analytics connection?

Feature Access

The following parameters govern access to the AI Assistant feature:

  • Solution access: The AI Assistant is available in Customer Journey Analytics, but not in Adobe Analytics. It is also available in Adobe Experience Platform, Adobe Journey Optimizer, Adobe Real-Time CDP and additional Experience Platform apps.

  • Contractual access: If you are not able to use AI Assistant, please contact your organization’s administrator or Adobe Account Representative. Before your organization can use AI Assistant, your must agree to certain GenAI-related legal terms.

  • Permissions: In the Adobe Admin Console, the Reporting Tools AI Assistant: Product Knowledge permission determines access to this tool. A product profile admin needs to follow these steps in the Admin Console:

    1. Navigate to Admin Console > Products and services > Customer Journey Analytics > Product Profiles

    2. Select the title of the product profile for which you want to provide access to AI Assistant: Product Knowledge.

    3. In the specific product profile, select Permissions.

    4. Select Edit to edit Reporting Tools.

    5. Select AddCircle to add AI Assistant: Product Knowledge to Included permission items.

      Add permission .

    6. Select Save to save the permissions.

See Access control for more information.