View and manage in-app notifications

In-app notifications keep you informed about two types of information: announcement notifications and work item notifications. They are available from both the web application and the mobile application.

For a list of the work item and announcement notifications you can receive, see In-app notifications overview.

NOTE
  • In-app notifications for work activities are not tied to email notifications in Workfront. For more information, see Adobe Workfront notifications
  • In-app notifications cannot be customized.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan*

Any

Adobe Workfront license*

Request or higher

*To find out what plan or license type you have, contact your Workfront administrator.

View notifications

The numbered icon in the upper-right corner of Workfront displays the number of notifications that you have not yet acknowledged.

NOTE

You can view all in-app notifications both from the web application and the mobile application. Only some of these notifications are sent as push notifications in the mobile application. For more information about notifications in the mobile app, see Adobe Workfront for iOS or Adobe Workfront for Android.

  1. Click the numbered icon in the upper-right corner of Workfront to open your list of notifications.

    Your most recent unread notifications appear below the numbered icon, with the most recent at the top.

    Recent unread notifications

    Up to 80 notifications display in a scrollable list. To see more, you can click All notifications at the bottom of the list to view up to 100 notifications. Notifications are automatically deleted after 30 days.

    At the bottom of each notification, the notification type and a corresponding identifying icon display. These help you identify what happened to the Workfront item mentioned and alert you if you have an action item:

    • Announcement notifications are indicated by the announcements icon.

    • All other notifications are indicated by icons that suggest the type of work item they are associated with.

      Notification icons

    The icon to the right of the blue dot displays one of the following:

    • The profile photo of the person who typed the information, usually an update about a Workfront object you’re working on.
    • The Workfront logo, if the notification is a system announcement.
  2. (Optional) If you want to view the date when you received a notification, hover the mouse over the day or time indicator in the upper-right corner of the notification.

  3. Click the notification that you want to view:

    • If the notification you click is about a work item, the associated Workfront object opens, showing the full message on the Updates tab. You can Start a new update area or Type a reply.

    • If the notification you click is for an announcement , the Announcements page appears, listing all of your announcements. The announcement you clicked is selected on the left and the message is displayed on the right.

  4. (Optional) Download any attachments included in the notification message, or download all attachments as a ZIP file.

Acknowledge notifications

After viewing notifications, you can acknowledge them to clear them from the Notifications list or leave them to respond to later.

On the Notifications page, you can view current and cleared notifications. You can also bring cleared notifications back to the Notifications list.

Acknowledge notifications

Clicking the numbered icon to open the Notifications list does not automatically acknowledge that you have read all notifications.

To acknowledge a notification and clear it from the Notifications list:

  1. Click the numbered icon in the upper-right corner of Workfront to open your list of notifications.

  2. Do one of the following:

    • Click the blue dot in the upper-left corner of the notification.
    • If the notification is for a work item (rather than for an announcement), click the notification to go to the item.
    • If the notification is for an announcement, click the notification to open the Announcements page.
    • Click All Notifications in the lower-right corner of the list of notifications to display the Notifications page, then click Mark all as seen in the upper-right corner of Workfront.

View acknowledged notifications

To view notifications that you have already acknowledged:

  1. Click the numbered icon in the upper-right corner of Workfront to open your list of notifications.
  2. Click All Notifications in the lower-right corner of your list of notifications.
  3. On the Notifications page that appears, scroll down to view your past notifications.
  4. (Optional) To bring an acknowledged notification back to your list of notifications, click the blue circle next to the notification.

Delete an announcement notification

You cannot delete work item notifications. Workfront deletes all notifications (whether they are read or unread) after 30 days.

However, you can delete an announcement notifications. You can also access an announcement you have deleted within 30 days after deleting it. Workfront does not automatically delete announcements.

Delete an announcement

  1. Click the numbered icon in the upper-right corner of Workfront to open your list of notifications.

  2. Click Announcements or View All Announcements.

  3. On the Announcements page that appears, click the announcement you want to delete in the list on the left, then click Delete in the upper-right corner of the page.

Access and restore an announcement you deleted recently

You can access a notification that you deleted within the past 30 days.

  1. Click the numbered icon in the upper-right corner of Workfront to open your list of notifications.

  2. Click Announcements or View All Announcements.

  3. In the Announcements page that displays, click Deleted.

  4. Click the message that you want to view.

  5. (Optional) If you want to restore the announcement, click Move to Inbox above and to the right of the body of the announcement.

On this page