This document describes how you can get help recovering individual child objects that have been deleted from your Adobe Workfront Production or Preview environments fewer than 30 days previously.
A Workfront administrator can restore projects, tasks, issues, and documents in each Workfront instance, as described in Restore deleted items. But only the Workfront Database Team can restore a objects such as tasks, issues, documents, custom forms, hours, and notes independently of their parent object.
Data from your live environment is available in the Preview Sandbox for up to 7 days. This means you can export the standalone data from the Preview Sandbox environment using the following methods:
For more information about exporting data from Workfront, see Export data.
You can import the exported data in the following ways:
Manually, if you are using exported reports
In bulk, if you are using Kick-Starts
For more information about importing data into Workfront using Kick-Starts, see Import data into Adobe Workfront using a Kick-Start template.
The Preview Sandbox environment is refreshed during our maintenance windows over the weekend.
For more information about the windows of maintenance for the Preview Sandbox environment, see trust.workfront.com.
Documents are an exception to these methods of restoration. You can manually download them from the Preview Environment, and re-upload them into the Production environment. If you want to download and upload documents in bulk, you will need to request a data restore from Workfront.
Once you have determined a deleted object needs restoring by our Database Team, gather as much information as you have about it. The following information is required for our database administrators to find the object and initiate a restore:
Object Type (Task, Issue, Project, etc)
Estimated Date and Time of deletion
Object GUID (if possible)
Refer to the following information when locating the GUID of an object:
Once you have gathered this information or if you require assistance, please call our Customer Support Team at 844-306-HELP(4357) or submit a ticket online.