Workfront Maintenance Updates

The following maintenance updates have been made in 2022.

NOTE

These updates also include other minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.

For maintenance updates prior to 2022, see Previous Maintenance Updates

Updates in September 2022

 Maintenance Update on September 29, 2022

User does not return to previous page when closing proof

Proofs

When a user who is viewing a proof within Workfront closes the proof, they do not return the page they were on before they opened the proof. Instead, they are redirected to another page in Workfront.

Cannot open proof in Workfront

Proofs

When a user is viewing a document in Workfront and attempts to open the proof, the proof does not open and the user is returned to the Document Details page.

Hours do not save when using Tab key

Timesheets

When a user is filling out a time sheet and navigating between cells with the Tab key, the hours are not saved. The Auto-save notification does not appear at the bottom of the screen, and if the user refreshes the page, they can see the the hours were not saved.

Blank pages when viewing a proof with multiple pages

Workfront Proof

When a user views a proof with multiple pages, the user can see thumbnails of the pages, but the pages do not open in the main viewer.

 Maintenance Update on September 22, 2022

Cannot close user card in update stream

Updates

When a user is viewing updates and hovers over a name, a card with details about the user whose name it is opens and does not close automatically. The page is unresponsive until the card is manually closed by clicking the X in the upper-right corner.

 Maintenance Update on September 15, 2022

“Someone else tried to save this project” error when entering hours

Timesheets

When a user attempts to log hours to a task on their timesheet, the hours do not autosave, and the user sees the following error:

“We’re sorry, but your save failed because someone else tried to save this project at the same time. Please try to save again.”

Cannot close user card in update stream

Updates

When a user is viewing updates and hovers over a name, a card with details about the user whose name it is opens and does not close automatically. The page is unresponsive until the card is manually closed by clicking the X in the upper-right corner.

The “Task role assignment” field has been renamed to “Role assignment” when assigning work in bulk using the Workload Balancer

Workload Balancer

To reflect the new functionality of being able to assign both tasks and issues in bulk from the Unassigned Work area, we have renamed the “Task role assignment” field to “Role assignment” in the Workload Balancer. The field refers to job roles that have been assigned to either tasks or issues and it displays when assigning users to items in the Bulk Assignments box.

 Workfront Scenario Planner Maintenance Update on September 15, 2022

Filter shared with a Group now displays in the Scenario Planner’s Import Projects list for members of the all Subgroups

Workfront Scenario Planner

Now, when you share a project filter with a group that has additional subgroups, the filter is visible to all group and subgroup members that view projects in the Import Projects box of a plan in the Scenario Planner.

 Maintenance Update on September 8, 2022

Updated names reverted for the user- and role-assignment fields

Assignments

The assignment fields temporarily renamed last week have been reverted to their original names:

  • Assignment Users
  • Assignment Roles

Error when removing the Project Owner from the header

Projects

When a user attempts to remove a Project Owner from the header of a project, the Project Owner is not removed, and the user sees the following error message:

422: Invalid Parameter: ownerID value "null" /attask/api-internal/PROJ/<project ID>

Resized Description box goes back to original size

Projects, tasks, and issues

When a user resizes the Description box in the details area of a work item to make it bigger, then begins typing in the box, the box returns to its original size. The user can still type in the box, and the contents save as expected

Inadvertent exit when creating tasks or issues

Tasks and issues

When a user is creating a task or issue in a project and clicks outside of the creation pop-up, the pop-up closes without warning and all previously entered information is lost.

Removed ability to email a proof to a dropzone

Workfront Proof

As of Thursday, September 8, 2022, we have removed the ability to email a proof to a dropzone in the standalone Workfront Proof product.

You can still use dropzones in other ways to submit new proofs and new versions of proofs to your account without having to log in to your account. See The Dropzone for more information.

 Maintenance Update on September 6, 2022

Projected dates added to the list of fields for customizable project headers

Projects

We have added the Projected Start Date and Projected Completion Date to the list of fields for customizable project headers when using a layout template.

New limit with a confirmation message that displays the number of items added to a timesheet

Timesheets

When you select more than 50 items to add to a timesheet, you now receive a confirmation message that displays the number of items to be added to the timesheet and gives you the opportunity to change course and not add all the items. All items added become automatically pinned to the timesheet and will need to be manually removed from the current and all future timesheets.

 Maintenance Update on September 2, 2022

Add the Integrations field to the project custom header

Integrations

You can now add the Integrations field to the custom header of a project when you use a layout template. Once added, the field will display a link to an external item linked to the project which is located in Salesforce or Anaplan, depending on your integration.

NOTE

This maintenance update was previously released to the Preview environment on August 25, 2022 and it is now in Production.

 Maintenance Update on September 1, 2022

Completed items removed from delegation

Delegations

Now, only incomplete items whose dates match the dates of a delegation will be delegated to other users when the delegation of work items starts. If items were completed before the delegation started, they will not be delegated. Items that are completed during the delegation time frame will stay on the Work List of the Home area for both the delegate and the assignee for two weeks before they are automatically removed, if the delegation has not ended during these weeks.

Metadata updates for the Adobe Workfront for Experience Manager Assets and Assets Essentials integrations

Integrations

Metadata automatically pushes when you add an asset to a linked folder.

Previously, metadata would push only when you added an asset using the Add new drop-down menu.

Cannot approve or reject hours on an issue

Issues

When a user attempts to approve or reject hours on the Hours tab of an issue, the Approve and Reject buttons are missing.

Converting an issue to a project using a template displays an incorrect error message

Issues

When converting an issue to a project using a template and an error is encountered, the user is shown a page with the message “The Project no longer exists” instead of the correct error message that explains the cause of the failed conversion.

Cannot create proof for files over 1.5GB

Workfront Proof

When creating a new proof, if a user uploads a file larger than 1.5GB then filename will turn red and the proof is prevented from being created.

Updates in August 2022

 Maintenance Update on August 25, 2022

Workload Balancer links display incorrectly in dashboards

Dashboards

Shareable Workload Balancer links display incorrectly when added to a dashboard as an external page. Instead of using the unique view/filters associated with the link, the dashboard uses the most recently applied view/filters to the Workload Balancer.

Add the Integrations field to the project custom header

Projects

You can now add the Integrations field to the custom header of a project when you use a layout template. Once added, the field will display a link to an external item linked to the project which is located in Salesforce or Anaplan, depending on your integration.

NOTE

This maintenance update is currently only in the Preview environment. It will be released to Production a week after the Preview release.

Custom data is not preserved when converting an issue to a blank project

Projects

When a user converts an issue to a blank project (without a template), data in calculated fields is not transferred to the new project.

“Timeline Planning mode” error when changing a date on a project

Projects

When a user attempts to change a date on a project that has the Plan Mode set to Manual save > Timeline Planning, the date does not change and the user sees the an error.

“Timeline Planning mode is available only when timelineDate is loaded. Please contact Workfront so we can figure out what went wrong and fix it.”

Consistency when opening the Workload Balancer using the Month view

Workload Balancer

Now, the Workload Balancer displays the users’ assigned items expanded when displaying them in the Day, Week, or Month views. Prior to this update, the assigned items were displaying expanded for the Day and Week views, and collapsed for the Month view.

 Maintenance Update on August 18, 2022

“Add to Iteration” and “Add to Kanban Board” options not available when inline editing tasks in a report

Reports

When a user is viewing a list of tasks in a report and opens the More (three-dot) menu, the “Add to Iteration” and “Add to Kanban Board” options are not available in the dropdown. If the report is viewed in a dashboard, the “Add to Iteration” and “Add to Kanban Board” options are available in the dropdown.

Matrix reports display incorrectly when scrolling

Reports

When a user is viewing a Matrix report and scrolls, some visual elements of the report may overlap or duplicate.

Milestone view removed from the Timesheets project list

Timesheets

The Milestone view has been removed from the timesheet project list when adding a project.

Hyperlinks in an interactive proof are not active

Workfront Proof

When a user is viewing an interactive proof and clicks on a link or a button that contains a link, the user is not taken to the page that the link or button links to.

New Proof Page Missing Text Fields

Workfront Proof

On the New Proof page, many text fields are not displayed (including feld labels, dropdown options, and checkbox names).

Users do not receive notifications when tagged in a proof

Workfront Proof

When a user is tagged in a proof comment, they do not receive an email notification about the comment.

 Maintenance Update on August 12, 2022

New customizable header field added to the beginning of the header

Headers

When you add a new field to a customizable header, the field is now added as the first field on the left in the header, or immediately after the Search box inside the Layout Template. Prior to this change, the field was added as the last field in the header.

 Maintenance Update on August 11, 2022

Cannot edit custom forms due to incorrect character limit on Descriptive text fields

Custom forms

When a user attempts to edit a custom form, and that custom form has a Descriptive text field that currently contains more than 512 characters, the user cannot save the edits to the custom form, and sees the following error:

“The following fields are invalid: (Field) is too long, max 512”

This affects Descriptive text fields that have previously functioned well despite having more than 512 characters.

Data in fields hidden by section break is not preserved when converting an issue to a project

Custom forms

When a user is converting an issue to a project, and the issue includes a custom form with data in a section break that can be hidden using display logic, the data in that section is not carried to the new project.

Data in fields hidden by section break is not preserved when converting a request to a project

Custom forms

When a user is converting a request to a project, and the request includes a custom form with data in a section break that can be hidden using display logic, the data in that section is not carried to the new project.

Cannot edit custom forms due to Descriptive Text field

Custom forms

When a user attempts to edit a custom form that includes a Descriptive Text field, the field’s label does not populate. The user sees the error “This field is required” under the label field, and the user cannot edit the custom form due to this error.

Cannot remove instructions from a custom field in the custom form builder

Custom forms

When a user is editing a custom field and attempts to remove existing text in the Instructions area, the text is not removed when the field is saved. The user can edit text, but cannot remove it entirely.

Team assignment when creating request does not appear on new request

Requests

When a user creates a request and assigns a team to the request, then submits the request, the team is not assigned to the request that is created. This affects only team assignment. User assignments function as expected.

 Maintenance Update on August 4, 2022

These issues were fixed only in the new Workfront experience.

All Workfront Classic functionality was removed on July 14, 2022.

Error when changing the Planned Completion Date in the header of a task or issue

Tasks and Issues

When a user attempts to change the Planned Completion Date in the header of a task or issue, the date does not change and the user sees an error similar to the following:

500: (Date that user is attempting to change to)/attask/api-internal/(object type)/(object ID)

Updates in July 2022

 Maintenance Update on July 28, 2022

These issues were fixed only in the new Workfront experience.

All Workfront Classic functionality was removed on July 14, 2022.

Error when opening an item from the Home Work List

Home

When a user attempts to open an item on their Home Work List, the item does not open, and the user sees the following message:

“An error has occurred and we are working to resolve the issue. To continue with your work try refreshing this browser page.”

Tasks and issues delegated to a user do not appear in the user’s Home Work List

Home

When user views their Home Work List, any tasks or issues delegated to the user do not appear in the list, and the user may not be aware of the delegations.

Scheduled reports are not sent to all recipients

Reports

When a scheduled report is sent, it is not sent to all of the users in the “Send to” section. The omitted users are random, and may vary each time the report is sent.

Cannot deselect tasks when attaching template

Templates

When a user is attaching and customizing a template, they are asked to deselect tasks that they do not want to include. However, none of the tasks display as selected, and the user cannot deselect them.

“Locale” fields now have more specific labels

Terminology

To make the function of the “Locale” fields more clear, we’ve updated their labels.

  • The “Locale” field on the user profile is now labeled “Email Locale”
  • The “Locale” field found in the Setup >System >Customer Info area is now labeled “Default Email Locale”

The functionality of these fields has not changed.

Issues when creating timesheets

Timesheets

The following issues have been reported regarding the creation of timesheets:

  • When a user attempts to create a timesheet for a Role, the timesheet is not created and the user sees the error “User with primary key values ‘XXXXXXXXXXX’ not found.”
  • When a user attempts to create a timesheet for a Team, The typeahead field does not populate with teams and the Create timesheet button is disabled.

Areas of Workfront Proof do not update when a proof is created, moved, or archived

Workfront Proof

Proof is currently experiencing indexing delays. This may affect the user experience in ways including the following:

  • Dashboards do not show the correct number of proofs
  • Folders are not updated when a proof is created or moved
  • Archived proofs remain on active proof lists.
 Maintenance update (Hot Fix) on July 26, 2022

These issues were fixed only in the new Workfront experience.

All Workfront Classic functionality was removed on July 14, 2022.

Hours shown on timesheet are different from Timesheets list

Timesheets

When a user opens a timesheet to view it, the hours shown are different from when the user views the same timesheet in a timesheet list.

Request converted to project with template shows group from request queue, not group from template

Requests

When a user converts a request to a project using a template, the newly created project is associated with the group that owns the request queue, not the group that is assigned on the template. This occurs even though when the project is being created, the group associated with the template is populated in the Group field.

 Maintenance Update on July 21, 2022

These issues were fixed only in the new Workfront experience.

All Workfront Classic functionality was removed on July 14, 2022.

Rejection status associated with an approval honors the approval workflow

NOTE: This functionality released on July 22, 2022.

Approvals

If you select a status associated with an approval process as the rejection status for an approval path, the rejected object moves to the selected status, and it will be marked as “Pending approval”. For example, if you select On Hold for the rejection status and the On Hold status is associated with an approval process, the rejected object is placed in the status of “On Hold- Pending approval”, requiring the approval.

Before this update, the object bypassed the approval process for the rejection status, and it was placed in the On Hold status.

Configure a custom help URL

Main Menu

If your organization has a custom internal help site, you can configure the Main Menu Help icon to go to that site. This is useful if the help site contains information about how your organization uses Workfront.
This custom URL does not affect the main Help link in the top area of Workfront, nor the context-sensitive help links throughout Workfront, which take users to the Workfront Help site.

Cannot select Elapsed time when inline editing Task Duration

Tasks

When a user is viewing a task list and attempts to edit the Task Duration, the following duration units are not available:

  • Elapsed Minutes
  • Elapsed Hours
  • Elapsed Days
  • Elapsed Weeks
  • Elapsed Months

My Updates page is blank

Updates

When a user attempts to view their My Updates page, the page does not load. The user can see only the Workfront navigation header.

“Only Allow SAML 2.0 Authentication” setting is missing when copying a user

Users

When a group administrator copies a user and deselects the “Send an invite email to this person” option, the “Only Allow SAML 2.0 Authentication” checkbox does not appear as expected. This can occur even when all access and permission requirements for this action are met.

 Maintenance Update on July 14, 2022

These issues were fixed only in the new Workfront experience.

All Workfront Classic functionality was removed on July 14, 2022.

Error when resetting password

Login

When a user attempts to reset their password, they cannot reset it, and they see a message telling them they don’t have access. The user cannot log in to Workfront.

Cannot request more access to a report

Reports

When a user with limited access to a report attempts to request more access to a report, the option to request more access is not available under the report actions menu.

Updated confirmation message when deleting a request draft

Requests

When discarding a drafted request, the confirmation message that displays after clicking “Discard draft” displays the following:

  • Draft was discarded (this is a notification to let you know that your draft was discarded)
  • Undo (this is a link you can click to revert the action of deleting the draft. This will keep the draft instead of deleting it.)

Prior to this change, the options were:

  • Draft will be discarded
  • Cancel

Date values for Journal Entry fields incorrect when accessed through the API

Updates

When a user changes a date value on an object, and then the Journal Entry that represents that date change is accessed through the API, the date values for oldDateVal and newDateVal returned by the API are incorrect.

Error when attempting to undo comment

Updates

When a user attempts to undo a comment, the comment does not undo and the user sees the following error:

Error 403: You do not have sufficient access to delete this Note /attask/api-internal/NOTE

New limitation to the number of characters in an update in Preview

Updates

To improve the performance of the Updates area, we have introduced a new limit to the number of characters that you can enter in an update or a reply to an existing update. The new limit is 15,000 characters. This update did not change the number of characters allowed when using the API. The API character limit for updates is 4,000.

Error when uploading attachment from Workfront for Outlook integration

Workfront Integrations

When a user attempts to upload an attachment using the Workfront for Outlook integration, the attachment does not upload, and the user sees the following message:

Some attachments have not been uploaded. Reason: Something went wrong with uploading attachments.

Proof email notification update

Workfront Proof

Earlier this month, as part of a patch to the Workfront Production environment, we made some bug fixed to the proof email notification system. This change was not communicated in the maintenance update when it was released. We’ve added the following information to the Maintenance Update on June 2, 2022 :

As a result of those bug fixes, the email address that is used to send proof notifications has changed.

Previously, proof email addresses contained your organization’s subdomain. For example, notifications@[company domain].my.workfront.com

Now, proofiing email addresses no longer contain an organization subdomain. All proof email notifications will come from the following address: notification@my.workfront.com

As a result, we recommend you take the following actions if you haven’t already:

  • Update your spam filters to accept emails from notification@my.workfront.com
  • Update your allowlists to accept emails from notification@my.workfront.com

User options cannot be modified after initial configuration in Workflow Templates

Workfront Proof

When a user is adding a user to a Workflow Template, they can configure options. However, after the initial configuration is complete, the user can no longer modify the following:

  • “Resolve comments and apply actions” ability
  • “Share proof by tagging” ability
  • Proof role (Reviewer, Approver, etc.)

“This project’s work items” filter has been restored in the project Workload Balancer

Workload Balancer

We have restored the “This project’s work items” filter in the Assigned area when you access the Workload Balancer from a project.

This filter is now listed under the “Suggested” section of the filters for the Assigned Work area of a project’s Workload Balancer.

Updates in June 2022

 Maintenance Update on June 30, 2022

Display the Workload Balancer for one week

Workload Balancer

Based on the feedback we have received from many customers, we have now added an option to display the Workload Balancer for one week. Prior to this update, you could display the Workload Balancer for 4, 6, and 12 weeks. With this update, we have also changed the 12 week option to 3 months.

Delegate panel is now available from the Workload Balancer

Workload Balancer

NOTE: This update exists only in the Preview environment. The functionality associated with this update will be available in Production with the 22.3 release.

You can now view the delegates of a task or issue from the Workload Balancer. When assigning a task or an issue from the Workload Balancer, you can view a list of assignments as well as a list of delegates for the task or issue, if they are currently delegated.

Cannot open endpoint information in API Explorer

API

When a user is viewing the API Explorer and clicks on an endpoint, the endpoint information does not display.

Issues with Details button when using the Home Calendar

Home

When a user is using the Home Calendar and clicks on a task, one of the following may occur:

  • The Details button appears briefly, then disappears. The user cannot access the details.
  • The Details button does not appear. The user cannot access the details.
  • The Details button appears, but is not in the correct location. The user can click the button to access the details.
 Maintenance Update (Hot Fix) on June 24, 2022

Date picker does not close when editing Custom Form

Custom Forms

When a user is editing a custom form and attempts to change a date, the date picker does not close when the date is selected. The user cannot close the date picker by saving, canceling, or clicking away from the date picker.

This has been reported in the following areas:

  • Updates area
  • Home

User cannot move self to another stage of a proof

Proofs

When a user is viewing the Proof Workflow of a proof and attempts to drag themself to a different stage of the proof, the user’s name snaps back to the original stage, and they are not added to the desired stage.

 Maintenance Update on June 23, 2022

Cannot add new request through dashboard

Dashboards

When a user is viewing a dashboard on a project and attempts to add a new request by clicking the +New Request button, the button is unresponsive and the user cannot add a new request.

Error when viewing items in Home Worklist

Home

When a user is viewing their Home Work List and clicks on an item in the Approvals I’ve Submitted section, the page displays the following error:

“An error has occurred and we are working to resolve the issue. To continue with your work, try refreshing this browser page.”

If the user refreshes the page, then clicks on any item in the Work List, the error appears. The issue no longer affects only items in the Approvals I’ve Submitted section.

Custom section on an object includes results not in that object

Objects

When a user is viewing a custom section on an object, the custom section displays items that are not part of that object. This has been reported when the custom section is added directly to the object, and when a custom section is added through a layout template.

Tasks are moved to incorrect project

Tasks

When a user moves tasks from Project A to Project B, then moves more tasks from Project A to Project C, the tasks originally moved to Project B appear on Project C.

Some buttons/icons do not work when accessing Workload Balancer from a shared link or dashboard

Workload Balancer

When a user goes to the Workload Balancer via a shared link or a link in a dashboard and attempts to use the element at the top of the screen, the elements do not function. This has been reported for the following elements:

  • Today
  • Back and Forward arrows
  • Weeks
  • Calendar icon (date picker)
 Workfront Scenario Planner Maintenance Update on June 23, 2022

Users with Manage permissions to a plan can share it with others

As a user with Manage permissions to a plan in the Scenario Planner, you can now share it with other users. Prior to this update, only the creator of the plan could share the plan with other users.

 Maintenance Update on June 16, 2022

Group administrator cannot add members to group

Groups

When a group administrator attempts to add a user to a group, the dropdown to select the user does not populate. The group administrator cannot select any users, and therefore cannot add any users to the group.

Custom quarters not appearing when setting a filter

Filters

When a user is creating a filter and filters by a date field, the dropdown of available operators for the date field does not include any recently added custom quarters.

“Whoops” error when converting an issue to a project via a template

Projects

When a user attempts to convert an issue to a project via a template, and the issue has a custom form that contains an admin-only section, the issue does not convert and the user sees the following error:

“Let’s try that again. Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

Requests are submitted without required fields filled out

Requests

When a user creates a request and does not fill in required fields, then submits the request, the request is submitted without data in the required fields. Expected behavior is that the request would not be submitted and that the user would be notified that they need to fill in the required fields before submitting the request.

New custom quarters do not appear to save

Setup

When a user is adding a new custom quarter from the Projects area of Setup and clicks Save, there is no visual indication of the save. The user does not see a success message, and the Save button in still present and active. However, if the user refreshes the page, they can see that the new quarters appear in the list of custom quarters.

If the user adds a new quarter, clicks Save, receives no indication of the save, adds another quarter without refreshing the page, and clicks Save again, the second added quarter may not be saved.

Team Work Requests page is blank

Teams

NOTE: This issue exists only in the Preview environment.

When a user attempts to open the Work Requests area on a team page, the page is blank. The user can see the top navigation bar, but no page content.

 Maintenance Update on June 9, 2022

Cannot select objects to filter in Portfolio Optimizer preferences

Portfolios

When a user is in the Portfolio Optimizer and views the Project Filters tab in the Preferences area, the checkboxes next to the objects are absent. The user cannot check or uncheck boxes, and therefore cannot select objects to filter.

Cannot change Planned Start Date or Planned Completion Date when “Schedule From” is not checked

Projects

When a user attempts to edit the Planned Start Date or Planned Completion Date of a project, and the “Schedule From” option for that project is not checked, the Planned Start Date and Planned Completion Date areas are disabled, and the user cannot edit those dates.

Cannot edit access level of users

Users

When a user who has Planner access that includes User Admin (Group Users) access attempts to edit users in the group they are an admin for, the Access level field is disabled, and the user is unable to edit the access level.

 Workfront Scenario Planner Maintenance Update on June 9, 2022

Resizable left panel in the Scenario Planner

Workfront Scenario Planner

You can now resize the left panel on a Plan, in the Scenario Planner. This allows longer initiative names to display fully. Prior to this update, longer initiative names were truncated.

 Workfront Fusion Maintenance Update on June 9, 2022

Data from custom forms not available in Workfront Fusion Workfront modules

Workfront Fusion

When a user is configuring a Workfront module in Workfront Fusion, and attempts to select outputs for the module, fields from custom forms are not visible. This occurs when the custom form was created for one type of Workfront object and then another type was added to it. Workfront Fusion displays only fields from custom forms originally created for the selected object type.

Cannot scroll to view all scenario executions

Workfront Fusion

When a user is viewing a scenario’s execution history and attempts to scroll down to view more executions, the executions stop loading and the user is unable to view them. Additionally, the user cannot scroll back up to the most recent executions.

 Maintenance Update on June 2, 2022

Portfolio Optimizer shows a score of 0 when using language other than English

Portfolios

When a user is using Workfront in a language other than English and views the Portfolio Optimizer, the score displays as 0. This may occur even when the business case is not complete.

Calculated field values incorrect when creating project from template

Projects

When a user is creating a project from a template that includes calculated fields, the field values that appear on the new project are incorrect.

Cannot edit Conditions in Project Preferences area of Setup

Setup

When a user attempts to edit Conditions in the Project Preferences area of Setup, the page is blank.

New limitation to the number of characters in an update in Preview

Workload Balancer

NOTE

This update applies only to the Preview environment.

To improve the performance of the Updates area, we have introduced a new limit to the number of characters that you can enter in an update or a reply to an existing update. The new limit is 15,000 characters. This update did not change the number of characters allowed when using the API. The API character limit for updates is 4,000. Updates
Support for Typehead type custom fields in Workload Balancer filters

We are now supporting filters based on the Typeahead type custom fields in the Workload Balancer. Prior to this patch, filtering for this type of custom fields was not possible in the Workload Balancer.

Cannot edit permissions on a user’s role

Workfront Proof

When a user attempts to edit the “Resolve comments and apply actions” or “Share a proof by tagging” permissions on a user’s role in Workfront Proof, the changes are not saved. The user gets a notification that the template has been updated, but if the user opens the role permissions again they can see that the changes were not saved.

Updates in May 2022

 Maintenance Update on May 26, 2022

These issues were fixed only in the new Workfront experience. Adobe Workfront Classic is no longer supported.

All Workfront Classic functionality will be removed in July 2022. Please transition to the new experience as soon as possible.

Updated breadcrumb separators

Workfront

NOTE: This update was released on May 24, 2022.

We have updated the breadcrumb separators in all areas where breadcrumbs are available. Now, the objects in the breadcrumbs are separated by pipes (|). Prior to this update, they were separated by forward slashes (/).

Cannot edit custom forms with section breaks

Custom Forms

When a user attempts to edit a custom form that has a section break, they cannot edit the form, and they see the following message:

Specified section break security cannot be applied on all object types

Issues when printing Dashboards to PDF

Dashboards

The following issues have been reported when printing a dashboard to a PDF:
The PDF does not print every row in the report. Where lines are missing, only blank space displays.
The PDF includes blank spaces between the column headers and the first row of the report.

Portfolio Optimizer shows a score of 0 when using language other than English

Portfolios

When a user is using Workfront in a language other than English and views the Portfolio Optimizer, the score displays as 0. This may occur even when the business case is not complete.

Some custom forms do not display when editing a template

Templates

When a user attempts to edit the custom forms on a template by clicking Edit in the template’s header, the Edit Template window only displays one of the custom forms attached to the template.

Shared link to Workload Balancer displays assigned work incorrectly

Workload Balancer

When a user views the Workload Balancer using a shared link, the Workload Balancer includes Assigned Work in the Unassigned Work section. Assigned Work does not have a separate section. When the user views the Workload Balancer without using the shared link, Assigned Work displays as expected.

 Maintenance Update on May 19, 2022

Cannot create a proof from a PowerPoint

Workfront Proof

When a user attempts to create a proof from a PowerPoint that includes a chart, the proof creation fails.

Cannot create a proof from a Word document

Workfront Proof

When a user attempts to create a proof from a Word document that includes a chart, the proof creation fails.

Cannot add custom message when sharing a proof

Workfront Proof

When a user is viewing a proof, opens the Share proof area, and selects the Add custom message button, the user cannot type into the text box that opens. When the user attempts to type in this box, the box immediately disappears.

Cannot close proof

Workfront Proof

When a user is viewing a proof and attempts to close it, the X to close the proof is missing from the upper-right corner of the proof.

Cannot add or remove group administrator

Groups

If a user is viewing a Group page and attempts to add or remove a group administrator by using the Group Administrators area in the header, the changes are not saved and the user sees the following error:

Error Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.

Horizontal scroll bar blocks item at end of list

Projects

When a user is viewing a list using a view that extends off the side of the screen, the horizontal scroll bar blocks the user’s view of the last item on the list.

“Unexpected error” when converting an issue to a project using a template

Lists

When a user attempts to convert an issue to a project using a template, the issue does not convert and the user sees the following message:

An unexpected error happened

The Status field in a timesheet view is now read-only

Timesheets

We have changed the Status field in a timesheet view to be read-only. Prior to this change, users could inline edit the status of a timesheet which allowed them to override the decision of the timesheet approvers.

 Maintenance Update on May 12, 2022

Save button does not stop loading when editing a project

Projects

When a user is editing a project and attempts to save, they notice that the Save button displays the word “Loading.” If the user clicks on this button to save the changes to the project, the button is unresponsive and the changes do not save.

Field labels not appearing when viewing an object in Home

Home

When a user selects an object from their Home Work List, the area to the right of the Home Work List that displays the object does not include field labels. The field values are present.

Quick Filter does not automatically focus on search bar

Lists

When a user is in a list and clicks the magnifying glass to quick filter, then begins typing, the text does not appear. This is because the focus remains on the magnifying glass icon rather than transferring to the search bar.

Clicking on the search bar transfers the focus and allows the user to enter the text of their search.

Users unable to inline edit fields in a report

Reports

When a user attempts to edit a field in a report, and that field is pulled from a custom form, the user is not able to edit the field. This occurs when the custom form was originally created for an object type other than the object it is attached to.

Label and button text not visible when creating a proof

Workfront Proof

NOTE: This issue exists only in the Preview environment.

When a user attempts to create a proof, the text is not visible for options or buttons. Therefore, the user does not know what each option or button represents, and cannot configure the proof.

 Maintenance Update on May 5, 2022

Cannot add a new Billing Record

Projects

When a user is in the Billing Records area of a project and is using the New Billing Record View, if the user attempts to add a new Billing Record, the fields for a new Billing Record do not appear and the Billing Record cannot be created.

Error when making bulk assignment in Workload Balancer

Workload Balancer

When a user attempts to make assignments in the Workload Balancer of a project, the user is redirected to a page with the following message:

“An error has occurred and we are working to resolve the issue. To continue with your work, try refreshing this browser page.”

The user cannot navigate away from this page until they refresh the page.

Updated navigation to open the Summary panel for tasks and issues in the Workload Balancer

Workload Balancer

Now, simply clicking a task or issue bar in the Workload Balancer opens the Summary Panel. Prior to this update, you had to click the Open Summary icon in the toolbar and then click on the task or issue. This had proven a confusing experience that is now corrected. Alternatively, you can click the More menu next to the task or issue name, then click Open Summary.

Group administrator cannot view details of users in the group

Users

When a user who is assigned to an access level that includes the User Admin (Group Users) access setting attempts to view details of a user in their group, they see the following error:

“Let’s try that again. Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

Cannot delete custom group status

Groups

When a user attempts to delete a custom group status from the Group page, the page goes blank and the status is not deleted.

Email alert settings are inconsistent between Contacts area and User Details

Workfront Proof

Email alert settings displayed in the Contacts area of Workfront Proof for a given user are different from the email alert setting set in the user’s User Details.

Cannot use Text tool when making a comment on a proof

Workfront Proof

When a user is making a comment on a proof and attempts to open the Text tool, the tool does not open and the user sees the following message:

“Text data for this page is still downloading. Please wait.”

Proof emails will go to the user’s primary email

Workfront Proof

We’re making adjustments to how proof email notifications are sent. Now, notifications will go to the user’s primary email address rather than the alias email generated by the system.

For more information on why the system generates alias emails, see User synchronization between Adobe Workfront and Workfront Proof.

Updates in April 2022

 Maintenance Update on April 28, 2022

Cannot scroll to Save button when editing a timesheet

Timesheets

When a user is editing a timesheet, they cannot scroll the edit window far enough to see the Save button, and therefore cannot edit the timesheet.

Electronic signature now checks Federation ID

Proofs

When signing a proof electronically, the system now checks the Federation ID, if you have SSO set up in Workfront Proof, in addition to your email in Workfront.

Previously, the system checked only your email in Workfront.

 Maintenance Update (Hot Fix) on April 25, 2022

Workload Balancer does not load

Workload Balancer

When a user attempts to open the Workload Balancer, the header and left navigation load, but the content of the Workload Balancer does not load. The user sees flashing gray squares instead of data. Occasionally, part of the content loads, but the user still sees flashing gray squares where the missing data would be.

 Maintenance Update on April 21, 2022

Adding a task causes page to jump down

Tasks

When a user adds a task below an existing task in a list, the page jumps to lower in the list. Although the new task is in the correct place, the user must scroll back up to locate it.

Users added to a proof cannot access the proof’s work item in Workfront

Proofs

If a user is added to a stage in a proof’s workflow, the user is not added to the Document sharing and does not get permissions to the proof’s work item in Workfront. When the user is in Workfront and attempts to open the work item the proof is attached to, they see the following message:

“You do not have sufficient access to view this (object)”

This issue is specific to proofs already created and users being added after the fact. Adding users to the Workflow before proof creation works as expected.

Cannot send password reset email from Workfront

Users

When a user attempts to send a password reset email from a user list in Workfront, the option to send the email is not available.

Button displays “Start Issue” rather than “Start Request”

Requests

When a user views a request assigned to their team, they see a “Start Issue” button in the header rather than a “Start Request” button.

“Undo comment” option removes tagged users

Updates

When a user tags another user in a comment, posts the comment, and then selects the “Undo comment” option, the comment appears in an update box as usual, but the tagged user is not in the Tagged users box.

Cannot scroll when using Milestone view in a report

Reports

When a user is viewing a report and selects the Milestone view, the page displays the Milestone view but no longer scrolls, and the user cannot view any Milestones that would be further down the page.

Incorrect currency when report is displayed in dashboard

Reports

When a user views a report in a dashboard, the currency used in the report is incorrect. When the user views the report outside of the dashboard, the currency is correct.

Completed filter is not displaying Completed work item​s

Home

When a user views their Home Work List with the Completed filter selected, Completed work items do not display in the list. When the All filter is selected, Completed items are included in the list, showing that the Completed items exist.

Workfront does not load

Workfront

When a user attempts to log into Workfront, the page appears to be stuck in a loop of redirects or refreshes, and does not load.

 Maintenance Update on April 14, 2022

Cannot add a task from a report on a custom section on a task

Tasks

When a user is viewing a custom section on a task, and the section contains a task report, the user cannot add a task from that report. The Add Task button highlights the report, but does not open a window for the user to add a task.

Done button in wrong location when editing a view

Views

When a user is editing a view, the Done button appears higher on the screen, and may overlap text.

The user can edit the view as usual. Functionality is not affected.

Cannot scroll when using Milestone view in a report

Reports

When a user is viewing a report and selects the Milestone view, the page displays the Milestone view but no longer scrolls, and the user cannot view any Milestones that would be further down the page.

Blank screen when viewing updates

Updates

When a user is viewing updates and scrolls the screen to view updates further down, the screen becomes blank and the user can not see any updates.

Error when bulk assigning user to task that is not assigned to User’s role

Workload Balancer

When a user in the Workload Balancer attempts to assign tasks to a user whose Job Role does not match the Job role assigned to the tasks, the user sees a message that the task will be assigned using the primary Job Role of the assigned user. However, when the user clicks “Assign,” the tasks are not assigned and the user sees the following error:

“Error. The server encountered an unknown error.”

 Maintenance Update on April 7, 2022

Users added to proofs have incorrect roles

Proofs

When a user adds another user to a proof, that user’s role on the proof is set as “Read-only” despite the user’s actual proof role.

Cannot send password reset email to user

Users

When a user attempts to send a password reset to another user, they see that the Send Forgot Password Email option is not available in the More menu.

Update All sends updates to user profiles instead of project

Updates

When a user is viewing the People area of a Project and selects the Update All option, then enters an update, the update is not posted to the project itself. Instead, it is posted to the individual user profiles of each user on the project.

Excessive number of pages when printing updates

Updates

When a user is viewing an update stream that would be more than one printed page, and attempts to print the page, the print screen shows that the number of pages is far above the actual number of pages needed to print the updates. If the user then attempts to print to PDF, the PDF creation fails.

Users are unable to see the entire list of entities shared with a report when the “Visible System-Wide” setting is enabled

Reports

When sharing reports with multiple entities displaying in the Report Access box, users are unable to scroll to the bottom of the list to see the entire list when the “Visible System-Wide” setting enabled.

Incorrect currency used in reports

Reports

If a user sets the currency of a project to be different than the default currency, then views a report on that project, the currency appears as the default currency instead of the project’s currency.

Last Viewed information not updating in Report Usage reports

Reports

When a user is viewing a report that displays information regarding the last time the report was viewed, that information may be blank or may be old data. This issue affects fields including the following:

  • Last Viewed By
  • Last Viewed Data
  • Last X Viewers
  • Views This Month / Quarter / Year

Completed tasks displaying in Home Work List

Home

When a user is viewing their Home Work List, they see Complete tasks in the list, even when the option to display Completed tasks is not selected.

Schedule button not visible to schedule Sandbox refresh

Sandbox Environment

The Schedule button used to schedule a sandbox refresh is not visible in the top banner of the sandbox environment.

Changes to a calculated field affect all calculated fields on a form

Custom Forms

When a user is in the Custom Form Builder and changes the value of a calculated form, all calculated fields on the form show the new value. This can affect new or existing calculated fields.

Colors flickering on custom form builder

Custom Forms

When a user is working with calculated fields on the custom form builder, the colors of the fields and expressions flicker.

Cannot reject an approval

Approvals

When a user attempts to reject an approval, the Reject button is unresponsive, and the approval is not rejected.

Projects tab defaults to All Project section despite previous selection

Projects

When a user goes to a Projects page via a tab that has been pinned as part of the layout template, the page defaults to the All Projects area of the left navigation. This occurs even when the user chooses another area of the left navigation, then navigates away from the Projects page and back.

Updates in March 2022

 Maintenance Update on March 31, 2022

Timezones not consistent between Workfront and Workfront Proof

Workfront Proof

When a user’s profile is set to a specific timezone in Workfront, the user’s timezone in Workfront Proof is set to a different timezone.

Link to submit a requested document leads to blank page

Documents

When a user receives a request to submit a document, and clicks on the link to the object where the document was requested, the link leads to a blank page. This may occur when clicking a link in an email or in an in-app notification.

Group is assigned incorrectly when converting issue to project

Groups

When a user converts an issue to a project using a template, the functionality is:

  • If the template has a group assigned, that group displays in the issue conversion window as the group for the new project.
  • If the template has no group assigned, the default group of the user who is converting the issue displays in the issue conversion window as the group for the new project.
  • If the template has no group, the new project should inherit the group from the issue’s project.

Cannot attach cross-object custom form to request queue

Requests

When a user attempts to add a cross-object custom form to a queue’s details page, the cross-object form does not appear in the dropdown list of available forms, and the user cannot select it to add to the queue details.

Users cannot be assigned with secondary job role on Workload Balancer

Workload Balancer

When a user attempts to assign another user to a task on the Workload Balancer, and the task is assigned to a job role other than the assigned user’s primary job role, the user is assigned to the task by their primary job role, and the following message displays:

“<Name> does not match the role of <Task role assignment>. 1 work item currently assigned to the role of <\Task role assignment> will be assigned to <Name> in the role of <Primary job role>.”

This occurs even if the user does have the Task role assignment’s job role as a secondary job role.

Issue with Scrum Board “Show more work items” b​ar

Agile

When a user clicks the Show more work items bar on a Scrum Board, then scrolls to see the new items, the Show more work items bar sticks to the Scrum Board and moves with it when scrolled. This can make the cards hard to read.

Red dots appear on required fields in custom forms

Custom Forms

When a user views a required field on a custom form, they see two red dots below the asterisk that indicates that the field is required.

Time dropdown cut off in prompts

Reports

When a user is filling out the prompts for a report and encounters a date picker, the time selector at the bottom of the date picker does not display hours beyond 2, and the user cannot select any hour value besides 1 or 2.

 Maintenance Update (Hot Fix) on March 29, 2022

Unable to modify or save calculations in the Custom Form builder

Custom forms

If a user manually enters a calculation into a calculation field on the Custom Form builder and saves the form, the calculation is not saved. If the user reopens the custom form, that field is blank.

If a user enters a calculation into a calculation field on the Custom Form builder by using the dropdowns and saves the form, that value is saved. However, if the user reopens the custom form, they cannot edit this field or remove the value, either manually or with the dropdown.

NOTE: This issue fix included additional functionality. Now, when you begin typing in a calculated field, possible expressions or calculations display in a dropdown below, the same way they do in the Calculation Editor. Click an item in the dropdown to add it to the calculated field.

 Maintenance Update on March 24, 2022

Timezones not consistent between Workfront and Workfront Proof

Workfront Proof

When a user’s profile is set to a specific timezone in Workfront, the user’s timezone in Workfront Proof is set to a different timezone.

Required field error for filled-in custom fields when attaching a template

Projects

When attaching a template with required custom fields to a project where the field already exists and is filled out, users see the following error: “There are incomplete fields. Enter values for required fields before you can continue.”
Clicking “Take me there” allows them to see that the fields are filled out and they can attach the template successfully.

The Workload Balancer flashes when you toggle between dates

Workload Balancer

The hours of the user listed first in the Workload Balancer do not display when you update the timeline. The user and their hours display with all grey boxes that just blink. This happens if you move forward and backwards on the timeline.

Updating the filter does seem to reset the display. However, moving backwards and forwards on the timeline causes the display flash again and the user hours to not display.

Custom terminology is inconsistent

Layout Templates

Users are reporting that when the Workfront administrator customizes the terminology for some objects using a Layout Template, the new object name displays inconsistently in the interface.

For example, on the Projects page, you can still see the page title displayed as “Projects”, even though the Workfront administrator changed the name for “Projects” to something else.

This causes confusion for end users.

 Maintenance Update on March 17, 2022

Thumbnail and main images are blank when viewing multipage files using Safari browser

Workfront Proof

When a user attempts to view a file with multiple pages in the Safari browser, the thumbnail page images are blank. Occasionally, the main image may also be blank.

Incorrect user list when making bulk assignments in the Workload Balancer

Workload Balancer

When a user is making a bulk assignment in the Workload Balancer and selects a Project and Job Role, the list of users available is incorrect. It may show users without the Job Role or Project permissions, and users with the Job Role and Project permissions do not appear in the list.

Sorting is not working in reports

Reports

When a user clicks on a column to sort by it, the sort appears to work but instantly the results revert to the original sorting as it displayed before clicking the column. The sorting on any column is not retained.

Selecting “Nothing” reverts to the Report Default grouping

Reports

When a report has a built-in grouping and the user attempts to select “Nothing” in the Grouping drop-down menu, the report displays shortly with no grouping and then revert to the Report Default grouping.

Removed “Blueprints access” tab from Blueprints preferences

Blueprints

NOTE: This issue exists only in the Preview environment.

The Blueprints access tab has been removed from the Blueprints preferences modal. No functionality has been removed from the Blueprints preferences.

 Maintenance Update (Hot Fix) on March 14, 2022

Cannot scroll down user list when making assignment on Kanban board

Agile

When a user is viewing a Kanban board and attempts to make an assignment, the user list that appears when they type keeps jumping back to the top as they scroll down. The user is unable to select a user that is not near the top of the list, and cannot save the assignment change.

Milestone View in project report causes error

Reports

When displaying a project report using the Milestone View, users get a “APIModel INTERNAL does not support namedQuery TILE:milestone-view (UIVW)” error.

Custom terminology is inconsistent

Layout Templates

Users are reporting that when the Workfront administrator customizes the terminology for some objects using a Layout Template, the new object name displays inconsistently in the interface.

For example, on the Projects page, you can still see the page title displayed as “Projects”, even though the Workfront administrator changed the name for “Projects” to something else.

This causes confusion for end users.

Unable to update calculations for existing calculated fields

Custom Forms

Users are unable to update/ change the calculations in calculated fields. If the field was created and saved with without a calculation, every time you try to add an expression and save/apply, the builder reverts back to being blank.

If you create a calculated field with a certain expression and save it, every time you try to change the calculation, it reverts back to its previous value.

Invalid Parameter error when resetting passwords

Login

Users are unable to reset their passwords in any environment. When they enter their email and try to proceed they see an error.

Error: Invalid Parameter: Search Parameter value “domain”.

 Maintenance Update on March 10, 2022

Issues logging in to Preview environment

Login

The following issues with logging in to the Preview environment have been reported.

When a user attempts to log in to the Preview environment, a message appears indicating that they put in the wrong ID or password.

When a user attempts to reset their password, they see the error “?Multiple users were found with the email address example@example.com?”

Custom forms load slowly in Project Details area

Projects

When a user attempts to view a project’s Project Details area, any custom forms that are attached to the project load only after a delay of 15 seconds or more. The Add custom forms option is also affected by this delay.

Custom form field values not saved in document summary panel

Documents

When a user updates custom form fields in the document summary panel, and one or more of them is a typeahead field, then saves the changes and navigates away from the summary panel, the updates are not saved. This occurs only when a typeahead field is edited, although all fields are affected.

Data not preserved when converting templates due to template sharing access levels

Projects

When a user who has View access on a shared template attempts to convert an issue to a project, any data in custom form sections that require Conrtibute or higher access to view is not transferred to the created project.

Error when uploading new document version

Documents

When a user attempts to upload a new version of a document from the document list, the document does not upload and the user sees the following error:

Error Cannot invoke “com.attask.boz.Document.getCurrentVersion()” because “document” is null

Unable to edit billing rates

Projects

When a user attempts to edit a billing rate on the Billing Rates tab of a project, clicking the Edit button opens the Edit window briefly, but it closes before the user can edit the billing rate. Clicking the button again does not open the edit window.

Public link for document leads to blank page

Documents

When a user attempts to open a document using a public link, the link leads to a blank page. This occurs when the link is opened in a window where an active Workfront session is open.

Whoops error when adding task or issue to list

Tasks and Issues

When a user who is not an admin attempts to add a task or issue to a list, and fills in custom fields, the task or issue is not created and the user sees the following error:

Error Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.

Leaving an update after a status change reverts the object to a previous state

Projects, tasks, and issues

Changing the status of a project, task, or issue and then immediately starting typing an update without refreshing the page causes the update box to show the previous status. If the update is posted, the object is reverted to the previous status.

Users added to proofs have incorrect roles

Proofs

When a user adds another user to a proof, that user’s role on the proof is set as “Read-only” despite the user’s actual proof role.

Workaround:
Set the user’s proof role in their profile to something else, then reset to the correct role.

Custom form does not load when converting issue to project using template

Custom forms

When a user attempts to convert an issue to a project using a template, one or more of the custom forms attached to the template may not load. When the user configures the template for the new project, instead of the custom forms they see the following message:

“Something went wrong, could not load form.”

User unable to add issue inline with custom drop-down field displaying in the view

Lists

When a user is adding an issue from inline and there is a custom view with custom drop-down fields applied to the list, there is an error when they fill out the drop-down field only. The user has access to edit custom form and is the project owner with manage rights to the project.

Error: Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it!

Permissions to add tasks to a project are not required to move or copy a task to the project

Tasks

You now can move or copy a task to another task in a project without having permissions to add tasks to the destination project. You must have permissions to add tasks to at least one of the destination project’s tasks. Prior to this update, you were required to have permissions to add tasks to the project to move or copy a task to the project or to any of its tasks. This update is now available in the Production environment. It has been available in the Preview environment starting with the March 24, 2022 maintenance update.

NOTE: This update will be available in the Production environment when copying or moving issues after the 22.2 Production release. For more information about the current release, see workfront.com/release.

Prompt drop-down menu is cut off

Reports

When using a prompt in a report, the drop-down menus that allow you to select the filtering criteria for the report are cut off. As a result, the criteria at the bottom of the selection drop-down menu does not display.

Work item reverts to previous status when an update is made

Updates

When a user changes the status of a work item in the header, the status does not update in the Update area. If the user then makes a update, the dropdown still shows the previous status. When the update is saved, this previous, incorrect status overwrites the status that was set in the header.

 Maintenance Update on March 3, 2022

Cannot add document from Google Drive

Documents

When a user attempts to add a document from Google Drive, the selection is unresponsive, and the user is unable to select documents to add.

Tagged users are not added to update thread

Updates

When a user is tagged in an update, they are not shown in the “To” area of the update or its replies.

Proof user has two separate proofing accounts

Workfront Proof

A user’s email address in Workfront Proof may be in two separate accounts with separate IDs, giving the user two accounts. This may make it difficult to locate the correct account.

Whoops error displaying in report headers

Reports

When a user views a report, the following error displays in the report header:

“Let’s try that again. Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

If the user is viewing a dashboard, the error may appear in the header for all the reports on the dashboard.

Data in Admin-edit-only fields of custom form is not preserved when converting issues to projects

Projects

When a non-admin user attempts to convert an issue to a project using a template, and the issue contains data in fields that can only be edited by an admin, the data in those fields does not carry over to the new project.

When an admin converts the issue, the data is carried to the new project as expected.

XLS and XLSX file size limit temporarily decreased to 100 MB for proofs

Proofing

In order to address a security issue, we’ve temporarily limited the maximum file size for XLS and XLSX files to 100 MB when creating a proof.

NOTE: This update was in the Preview environment on February 24, and will be in the Production environment on March 3.

Update to Workfront Search

Search

A phased rollout began this week to update the infrastructure for the Workfront Search functionality. The update will make future improvements to Search easier and more reliable. With these changes, items added to Workfront will be indexed more quickly and therefore will return in search results sooner.

The phased rollout will continue for 2 weeks.

Updated toolbars for reports within dashboards

Reports

Reports within dashboards now show a new toolbar. This toolbar is part of the updates to lists and reports that are happening throughout Workfront.

Updates in February 2022

 Maintenance Update (Hot Fix) on February 24, 2022

Data not preserved when converting issues to projects if field is hidden on template

Projects

When a user converts an issue to a template, and the template includes a custom form that displays or hides fields based on the values in other fields, any data in fields that are hidden on the (dataless) template at the time of conversion is not carried into the new project.

Cannot export resource planner by Role

Resource Planner

When a user attempts to export the Resource Planner when using the View by Role option, the export does not succeed and the user receives an email with the following message:

An error occurred while exporting your Resource Planner data.

Copy request button not working

Requests

When a user attempts to copy a request, the Copy Request button does not work if the user does not have View access to the queue topic.

 Maintenance Update on February 24, 2022

Custom form data disappears when other form fields are filled out

Custom forms

When a user is filling out a custom form as part of converting an issue to a project, filling out one custom field may cause data in another custom field to disappear. If the user enters the missing data again, when they try to create the project, they see the following error message:

“You must be a system admin to change this custom data parameter value”

“This approval process can be used by…” field missing

Approvals

When a user is creating or editing an approval process in the Setup area, the “This approval process can be used by…” field is missing. This can occur when creating an approval process or when editing an existing one.

System admin cannot reassign users when deleting a group

Groups

When a system administrator deletes a group, they will only have the option to reassign that group’s users to groups that the system administrator is a group administrator for. Other groups do not appear in the dropdown, and the admin cannot select them.

Whoops error when converting issue to project

Projects

When a user attempts to convert an issue to a project using a template, and adds or removes custom forms from the template, the issue does not convert and the user sees the following message:

Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.

Cannot open proof; page refreshes

Proofs

When a user attempts to open a proof, the proof is unable to open. Eventually, the page refreshes.

XLS and XLSX file size limit temporarily decreased to 100 MB for proofs

Proofing

In order to address a security issue, we’ve temporarily limited the maximum file size for XLS and XLSX files to 100 MB when creating a proof.

NOTE: This update will be in the Preview environment on February 24, and in the Production environment on March 3.

Permissions to add tasks or issues to a project are not required to move or copy a task or an issue to the project

Projects

You now can move or copy a task or an issue to another task in a project without having permissions to add tasks or issues to the destination project. You must have permissions to add tasks or issues to at least one of the destination project’s tasks. Prior to this update, you were required to have permissions to add tasks or issues to the project to move or copy a task or an issue to the project or to any of its tasks. This update is available only in the Preview environment.

NOTE: This update will be available in the Production environment when coping or moving tasks on March 10th. This update will be available in the Production environment when copying or moving issues with the 22.2 Production release. For more information about the current release see workfront.com/release.

Update to Workfront Search

Search

A phased rollout began this week to update the infrastructure for the Workfront Search functionality. The update will make future improvements to Search easier and more reliable. With these changes, items added to Workfront will be indexed more quickly and therefore will return in search results sooner.

The phased rollout will continue for 2 weeks.

 Workfront Fusion Maintenance Update on February 18, 2022

Field value type validation added to Anaplan list items properties

Adobe Workfront Fusion

An issue has been fixed that allowed users to put the incorrect data type into fields for List Item properties. Validation of the property type allows Fusion to ensure that the correct data type is sent to Anaplan, eliminating errors caused by incorrect data types.

 Maintenance Update on February 17, 2022

Error when deleting predecessor from Predecessors tab

Tasks

When a user attempts to delete a predecessor from the Predecessors tab on a task, the task does not delete, and the user sees the following error:

Task with primary key value(s) “” not found

Whoops error when opening users page

Users

When a user attempts to open the Users page, the page does not open and the user sees the following error:

Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.

Overlapping elements in the header of a report on a dashboard

Dashboards

When a user views a report on a dashboard, they see that the groupings icon and label overlaps the links to Details and Summary.

Issues with “More” menu for documents and proofs

Documents

When a user selects a document or proof on a Workfront Classic document list, then clicks “More,” they may see one of the following issues:
The button is unresponsive
All options under the button are labeled “object Object” and cannot be used.

“You must be a system admin” error when creating a project

Projects

When a user who is not an administrator attempts to create a project, and attaches a custom form that has a section available only to administrators, they cannot create the project and they see the following error:

“You must be a system admin to change this custom data parameter value”

Data in admin-only section of custom form is not preserved when converting issues to projects

Projects

When a user converts an issue to a project using a template that has a custom form with an admin-only section, any data in the admin-only section is not carried over to the new project. This occurs even if an admin is converting the issue.

 Maintenance Update on February 10, 2022

“You must be a system admin” error when creating a project

Projects

When a user who is not an administrator attempts to create a project, and attaches a custom form that has a section available only to administrators, they cannot create the project and they see the following error:

“You must be a system admin to change this custom data parameter value”

Users who have been deactivated and reactivated do not appear in Proof contacts

Workfront Proof

When a user views their contacts list in Workfront Proof, users who have been deactivated and reactivated do not appear in the list.

“Something went wrong” message when converting an issue to a project using a template

Projects

When a user who is not an admin attempts to convert an issue to a project using a template, custom form fields that are visible only to admins show the following message:

“Something went wrong, could not load form”

“Cannot load page content” error when viewing project preferences

Setup

When an admin user attempts to view projects, tasks, or issues under Project Preferences in the Setup area, the page does not load and the user sees the following error:

“Cannot load page content. Please try refreshing the page.”

 Maintenance Update on February 3, 2022

BizContext error when logging in

Login

When a user is attempting to log in to Workfront, the login is unsuccessful, and the following message displays:

“Let’s try that again. Database error: BizContext commit failed!”

This has been reported in the Preview environment.

Issue update stream disappears if issue is pending approval

Updates

When a user clicks into the New update box in the update stream of an issue that is pending approval, the entire update stream disappears.

Error when uploading new version of a document

Documents

When a user attempts to upload a new version of a document, the new version does not upload and the user sees one of the following errors:

  • documentID cannot be null
  • Error: Invalid Parameter: documentID value “undefined”

Public link for document leads to blank page

Documents

When a user attempts to open a document using a public link, the link leads to a blank page. This occurs when the link is opened in a window where an active Workfront session is open.

List controls do not work on reports in dashboards

Dashboards

When a user is viewing a report in a dashboard and attempts to change the filter, grouping, or view of the report, the filter, grouping, or view does not change.

“You must be a system admin” error when creating a project

Projects

When a user who is not an administrator attempts to create a project, and attaches a custom form that has a section available only to administrators, they cannot create the project and they see the following error:

“You must be a system admin to change this custom data parameter value”

Custom data not preserved when converting issue to project

Projects

When a user converts an issue to a project using a template, data from a custom form on the issue is not transferred to the comparable custom form on the project. This happens to data that is in custom fields that may be hidden based on the values of other custom fields.

Error when converting issue to project

Projects

When a user attempts to convert an issue to a project, the issue does not convert and they see the following error:

“An unexpected error occurred”

Updates in January 2022

 Maintenance Update on January 27, 2022

Custom data not preserved when converting issue to project

Projects

When a user converts an issue to a project using a template, data from a custom form on the issue is not transferred to the comparable custom form on the project. This happens to data that is in custom fields that may be hidden based on the values of other custom fields.

User list on agile board is not alphabetical

Agile

When a user views the user list on an agile board, the users are not displayed in alphabetical order. Instead, the users with the most assignments are listed first.

Updated links for copying and moving issues

Issues

In the Preview environment, the links for copying and moving issues have been updated to “Copy to” and “Move to” both on the issue page as well as in an issue list.

Add up to 45 IP addresses to your Workfront allowlist

Setup

The limit for IP addresses added to your Workfront allowlist has increased from 30 to 45.

 Maintenance Update on January 20, 2022

“Invalid Parameter” error when creating project from template

Projects

When a user attempts to create a project from a template, and removes a custom form from the template when creating the project, the project is not created and the user sees an “Invalid Parameter” error message that mentions a required field on the removed custom form.

User list does not load in Safari browser

Users

When a user goes to the Users area, the header appears but the list of users does not load.

Lag when dragging tasks in a list causes task to move to wrong location

Lists

When a user attempts to move a task in a list by dragging it, the blue line that indicates where the task will be moved to moves much more slowly than the cursor. When the user releases the task, it will move to where the blue line is, even if the cursor is pointing to a different location in the list.

 Workfront Fusion Maintenance Update on January 14, 2022

Some mapped fields reset when selecting new field to map

Workfront Fusion

When at least one field in the Workfront Create or Update modules has map enabled and a user selects a new field to map, the previously mapped fields that are map enabled lose mapping values.

 Maintenance Update on January 13, 2022

Unable to add a hyperlink to a comment in the Summary panel

Tasks

When a user is making a comment in the summary panel of a task and attempts to add a hyperlink to the comment, the hyperlink window opens, but as soon as the user clicks into the window it closes and the user cannot add a hyperlink. If a user tabs into the window, they can type or paste a link into the field, but the hyperlink does not save. In both cases, the task becomes deselected.

Edit Team page does not close

Teams

When a user attempts to edit a team, the Edit team page does not close. The user cannot close the page by clicking either button, clicking the X, or navigating away from the page.

Email and in-app notifications are not being sent

Notifications

When an event that should trigger a notification occurs, the notification is not sent. This may occur for email or in-app notifications, and may occur even though other notifications are being sent.

My Work list appears empty

My Work

When a user views their My Work list, and the layout template for their My Work list includes a numerical value such as Percent Complete, the My Work list does not display.

Percent Complete and Hours Complete cannot be modified on Agile Board

Agile

When a user selects “Show more work items” on the Agile Board, then attempts to change the Percent Complete or Hours Complete on one of the newly loaded work items, they cannot change the Percent Complete or Hours Complete. The Percent Complete button is also gray, indicating that it is inactive.

 Maintenance Update on January 6, 2022

“Invalid Parameter” error when attaching templates or custom forms to projects

Projects

When a user attempts to attach a custom form or a template to an existing project, then fills out the required fields on the custom form or template and saves the changes to the project, the changes do not save and the user sees an “Invalid Parameter” error at the top of the project details page.

Proof comments do not display in Document updates

Proofs

When a user views a proof in the Documents area, any comments made on the proof itself do not display in the updates area of the document.

Workload Balancer: “?[object Object]?” displays in overallocation information

Workload Balancer

If a user shows as overallocated in the Workload Balancer due to a task overlapping the user’s time off, and another user views their overallocation, the “Capacity” area of the overallocation information displays “?[object Object]?” instead of the actual capacity of the user.

Previous maintenance updates

Information regarding previous maintenance updates is available here:

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