Release Notes: August 2022

Below you’ll find all the features included in the August '22 release. Check your Adobe Marketo Engage edition for feature availability.

The following features began a phased rollout on August 26, 2022.

Cross-Channel Orchestration

• Enable/Disable All Published Dialogues at Once for Dynamic Chat: Globally enable/disable all published Dialogues at once from the Configuration page with the press of a button.

• Custom Avatars for Dynamic Chat: Upload a custom chatbot avatar so it can be personalized to your brand.

• Chat Transcripts for Dynamic Chat: View chat transcripts for every conversation to obtain deeper insight into what each web visitor is interested in.

Next-generation Experience

• Adobe Branding: Updated look and feel for editors and person detail page with new Adobe Experience Cloud branding.

• Display Folder Hierarchy of Destination Folder in the Move Dialog: Viewing the folder hierarchy for each folder makes moving assets easier and reduces the likelihood of putting them in the wrong folder.

• Updated Screens in the Next-Generation Experience: We’re delivering additional, refreshed screens in the next-generation experience that offer an updated design and usability enhancements accessible via toggle switch:

  • Snippet Details
  • “Images and Files” Details

Experience Automation

• Self-Service Flow Steps - Program Import Enhancements: Improved support for importing programs with custom flow steps where you can now use multiple instances of the same service provider and import programs which have flow steps compatible with those service providers.

• Munchkin - Expanded Link Tracking: Extend support for tracking of tel and mailto links with Munchkin to track an expanded set of web behaviors.

• Webhook Custom Header Visibility: Webhook custom headers are now displayed in the Admin > Webhooks tab for better visibility.

• CAPTCHA: Evaluate the validity of form submissions using reCAPTCHA v3 to score incoming form traffic. Build marketing workflows to automatically exclude, quarantine, or delete suspicious bot traffic.

• Permission to Approve Form: New permission to control which designers can approve changes to a form in line with other Design Studio assets. This prevents other designers from pushing changes to forms without someone else with approval permission reviewing it.

• Always Perform Campaign Replay After Anonymous Merge: Anonymous lead merge happens before campaign replay so custom field filters behave reliably when anonymous campaign replay is done.

Marketing Data Environment

• Fix UI truncation of Custom Object “Used By” fields: It’s now easier to identify custom object fields that are “in use” so you can delete fields from a Custom Object when necessary.

API Enhancements

• New Filtering Capabilities for Bulk Program Member Extract API: Filter by program membership status, updatedAt, cadence, or exhausted content to refine extracted data set.

Sales Insight

• Sales Insight Integration with Dynamic Chat: View activities from Dynamic Chat in the Sales Insight panel and leverage this new data point in your prospecting effort.

Announcements

Product Release Webinar

June and August 2022 Marketo Engage Release Webinar