Trigger Tokens for Interesting Moments trigger-tokens-for-interesting-moments
PREREQUISITES
Learn to use the Interesting Moment flow step.
Available Tokens available-tokens
Check out Tokens Overview to see all the tokens you can put into an interesting moment.
Trigger Tokens trigger-tokens
Based on the trigger used in a smart campaign, additional Trigger Tokens are made available.
{{trigger.Trigger Name}}
which is always the actual trigger itself. For example: Clicks Link in Email.{{trigger.Name}}
is the name of the asset that triggered the campaign. For example: Clicks Link on Webpage is the URL itself, subject for Salesforce triggers, etc.- Additional triggers are available based on constraints, which are listed below.
Email Triggers email-triggers
Salesforce Triggers salesforce-triggers
Sales Connect Triggers sales-connect-triggers
Dynamic Chat Trigger Tokens dynamic-chat-trigger-tokens
{{trigger.Agent Email}}
{{trigger.Agent Name}}
{{trigger.Conversation Status}}
{{trigger.Conversation Summary}}
{{trigger.Conversation Transcript}}
{{trigger.Document Downloaded}}
{{trigger.Document Name}}
{{trigger.Document Opened}}
{{trigger.Document URL}}
{{trigger.Goal name}}
{{trigger.meeting status}}
{{trigger.Name}}
{{trigger.Page URL}}
{{trigger.routing queue name}}
{{trigger.Scheduled For}}
{{trigger.source name}}
{{trigger.source type}}
{{trigger.Trigger Name}}
{{trigger.ui type}}
Engaged with a Dialogue
Engaged with a Conversational Form
Engaged with an Agent in Dialogue
Engaged with an Agent in Conversational Form
Scheduled Meeting in Dialogue
Scheduled Meeting in Conversational Form
Reached Dialogue Goal
Reached Conversational Form Goal
Interacted with Document in Dialogue
Interacted with Document in Conversational Form
Miscellaneous miscellaneous
NOTE
If it doesn’t have a check
then it would return an empty string (nothing) in the interesting moment.
*The Trigger Visits Web Page has a few additional tokens:
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
TIP
Always test out your interesting moments to ensure they render the way you intend.
Also, make sure it’s interesting to the Sales person, not just to you!
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