Trigger Tokens for Interesting Moments trigger-tokens-for-interesting-moments

PREREQUISITES
Learn to use the Interesting Moment flow step.

Available Tokens available-tokens

Check out Tokens Overview to see all the tokens you can put into an interesting moment.

Trigger Tokens trigger-tokens

Based on the trigger used in a smart campaign, additional Trigger Tokens are made available.

  • {{trigger.Trigger Name}} which is always the actual trigger itself. For example: Clicks Link in Email.
  • {{trigger.Name}} is the name of the asset that triggered the campaign. For example: Clicks Link on Webpage is the URL itself, subject for Salesforce triggers, etc.
  • Additional triggers are available based on constraints, which are listed below.

Email Triggers email-triggers

{{trigger.Trigger Name}}
{{trigger.Name}}
{{trigger.Link}}
{{trigger.Subject}}
{{trigger.Category}}
{{trigger.Details}}
{{trigger.Web Page}}
{{trigger.Client IP Address}}
{{trigger.Sent By}}
{{trigger.Received By}}
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
{{trigger.Browser}}
Clicks Link in Email
check
check
check
check
Email Bounces Hard
check
check
check
check
check
Email Bounces Soft
check
check
check
check
check
Email Is Delivered
check
check
check
Opens Email
check
check
check
Received Forward to Friend Email
check
check
Sent Forward to Friend Email
check
check
check
check
Unsubscribes from Email
check
check
check
check

Salesforce Triggers salesforce-triggers

{{trigger.Trigger Name}}
{{trigger.Name}}
{{trigger.Link}}
{{trigger.Subject}}
{{trigger.Category}}
{{trigger.Details}}
{{trigger.Web Page}}
{{trigger.Client IP Address}}
{{trigger.Sent By}}
{{trigger.Received By}}
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
{{trigger.Browser}}
Clicks Link in Sales Email
check
check
check
check
check
check
Is Sent Sales Email
check
check
check
check
check
check
Opens Sales Email
check
check
check
check
check
check
Sales Email Bounces
check
check
Sales Email is Received
check
check
check
check
check
Opportunity is Updated
check
check
Owner Changes
check
check
Person is Converted
check
check
Person is Deleted from SFDC
check
check
Person is Synced to SFDC
check
check
Removed from Opportunity
check
check
Removed from SFDC Campaign
check
check
Activity is Logged
check
check
Activity is Updated
check
check
Added to Opportunity
check
check
Added to SFDC Campaign
check
check
Status is Changed in SFDC Campaign

Sales Connect Triggers sales-connect-triggers

{{trigger.Trigger Name}}
{{trigger.Name}}
{{trigger.Link}}
{{trigger.Subject}}
{{trigger.Category}}
{{trigger.Details}}
{{trigger.Web Page}}
{{trigger.Client IP Address}}
{{trigger.Sent By}}
{{trigger.Received By}}
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
{{trigger.Browser}}
Clicks Link in Sales Email
check
check
check
check
check
check
Is Sent Sales Email
check
check
check
check
check
check
Opens Sales Email
check
check
check
check
check
check
Sales Email Bounces
check
check
Sales Email is Received
check
check
check
check
check
check
Is Added to Sales Campaign
check
check
Owner Changes
Is Removed From Sales Campaign
check
check
Received Sales Call
check
check

Dynamic Chat Trigger Tokens dynamic-chat-trigger-tokens

{{trigger.Agent Email}}
{{trigger.Agent Name}}
{{trigger.Conversation Status}}
{{trigger.Conversation Summary}}
{{trigger.Conversation Transcript}}
{{trigger.Document Downloaded}}
{{trigger.Document Name}}
{{trigger.Document Opened}}
{{trigger.Document URL}}
{{trigger.Goal name}}
{{trigger.meeting status}}
{{trigger.Name}}
{{trigger.Page URL}}
{{trigger.routing queue name}}
{{trigger.Scheduled For}}
{{trigger.source name}}
{{trigger.source type}}
{{trigger.Trigger Name}}
{{trigger.ui type}}
Engaged with a Dialogue
check
check
check
check
check
Engaged with a Conversational Form
check
check
check
check
check
check
check
check
Engaged with an Agent in Dialogue
check
check
check
check
check
check
Engaged with an Agent in Conversational Form
check
check
check
check
check
check
Scheduled Meeting in Dialogue
check
check
check
check
check
check
check
Scheduled Meeting in Conversational Form
check
check
check
check
check
check
check
Reached Dialogue Goal
check
check
check
Reached Conversational Form Goal
check
check
check
Interacted with Document in Dialogue
check
check
check
check
check
check
Interacted with Document in Conversational Form
check
check
check
check
check
check

Miscellaneous miscellaneous

{{trigger.Trigger Name}}
{{trigger.Name}}
{{trigger.Link}}
{{trigger.Subject}}
{{trigger.Category}}
{{trigger.Details}}
{{trigger.Web Page}}
{{trigger.Client IP Address}}
{{trigger.Sent By}}
{{trigger.Received By}}
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
{{trigger.Browser}}
Fills Out Form
check
check
check
check
Visits Web Page
check
check
check
check
check
check
check
Clicks Link on Web Page
check
check
check
check
check
NOTE
If it doesn’t have a check (tick) then it would return an empty string (nothing) in the interesting moment.

*The Trigger Visits Web Page has a few additional tokens:

  • {{trigger.Referrer}}
  • {{trigger.Search Engine}}
  • {{trigger.Search Query}}
TIP
Always test out your interesting moments to ensure they render the way you intend.
Also, make sure it’s interesting to the Sales person, not just to you!
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