Stars and Flames on lead/contact records are dependent upon: Lead Score, Relative Score, Urgency, and Priority fields. These fields are available by default after you install and configure the MSI solution. If you don’t have Stars and Flames, a prior setup/customization could have resulted in them being removed. Follow the steps below to add them.
In Microsoft Dynamics, click the Sales drop-down and select Settings. Click Customizations, then Customize the System.
In the left-side panel, click Entities.
Find and click Lead, then Forms, then select the form you want to edit.
Click Marketo Sales Insight in the left-side panel. In the right-side panel, click the Filter drop-down and select Custom Fields.
Drag and drop the following: Lead Score, Relative Score, Urgency, and Priority fields. Arrange them in a manner that works best for you. You can also format any field by double-clicking on it.
When you’re done, click Save and Close.