The most common reason for a broken Gmail connection is an accidental integration with a user’s personal account. This can happen when a user clicks “Connect” or when they try to send an email from their personal account. This can be very tempting to do because the option will exist when accessing your Gmail account in the same instance of Chrome as your work email.
Sales Connect integrates with Gmail through an extension installed in the Chrome browser. Whenever the extension senses an instance of Gmail open, it offers an option to integrate with it. To prevent an integration with your personal Gmail account, we recommend one of three things…
Sign In As Another Chrome User (Recommended)
Click this link to read how to create another Chrome Profile.
Pros: Signing in as another user will open a new instance of Chrome. This instance is a brand new window of Chrome, and none of your old extensions will exist in this one. It also keeps cookies so you won’t have to sign in to your Gmail every time.
Cons: Must have two windows of Chrome open.
Use Another Browser
Pros: Using another internet browser (IE or Firefox) that doesn’t have the extension installed will prevent this from happening.
Cons: Using multiple browsers can be annoying.
Use An Incognito Window
Pros: An incognito window is like opening a naked version of Chrome. Meaning it will not have any of your extensions installed, and Sales Connect won’t be there to connect.
Cons: You will have to sign in to Gmail every time you start your day, and again if you accidentally close the window.