With the help of Sales Connect you can have your emails and calls logged as an activity in Salesforce. A key part to having valuable data in Salesforce is having the Type field populate the correct value.
Logging emails via BCC will not look to the Task Type picklist, and will instead automatically populate the type field as “email” since they are being delivered to Salesforce through your BCC address.
First check that you have the correct picklist values in place. You’ll need the help of your Salesforce Admin to make any changes to your picklist.
Now that this is in place, you will begin to see the Type field populate the corresponding value for logged Emails, Calls, and Replies. These values will not be populated on Sales Connect reminder tasks.
If you don’t see ‘Reply’ as a value, add it by clicking New. ‘Reply’ is not a standard value in Salesforce.