Avoid Sending Duplicate Content

Have you ever received the same email twice? Annoying, isn’t it?

Here are seven possible scenarios and results to be aware of to prevent sending someone the same message twice with engagement programs.

Scenarios

A person receives an email that is sent from the Customer Engagement Engine.

The email is sent from The person is Person gets email
A campaign in a separate, stand-alone, default program Not a member of the default program Yes
A campaign in a separate, stand-alone, default program A member of the default program No
A campaign within a default program that’s triggered from a cast within the same CEE program A member of the default program No
A campaign within a default program that’s triggered from a cast within the same CEE program Not a member of the default program Yes
A campaign within a default program that’s triggered from a cast within a different CEE program A member of the default program No
A campaign within a default program that’s triggered from a cast within a different CEE program Not a member of the default program Yes
A different CEE program using a smart stream A member of both CEE programs No

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