Managing Marketo Users managing-marketo-users

IMPORTANT
This article is only for those who do not use Marketo with Adobe Identity. If you do, please follow the steps in this article.

Create Users create-users

  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Click Invite New User.

  4. Enter the Email, First Name, and Last Name.

  5. Optionally, enter a reason for the invitation and select an expiration date in the Access Expires field using the date picker.

  6. Click Next.

    note tip
    TIP
    An expiration date is great for short-term external stakeholders or consultants who need Marketo access only for a brief time.
    note note
    NOTE
    When the expiration date arrives, the user receives an expiration notification and their account is locked.
  7. Select the Role of your choice and click Next.

  8. Make edits to the invitation message if necessary. Click Send.

    note note
    NOTE
    The email/login needs to be unique; if you’ve already used it in a sandbox instance, you will need to use a different one in production and vice versa.

    note note
    NOTE
    Invitations expire three days after a new user is added.

The new user is now listed in the Users tab and will receive an email with instructions on how to activate their account.

Delete Users delete-users

NOTE
If the user you want to delete is also a Dynamic Chat user, you must remove them from Dynamic Chat in the Admin Console before you can delete them in Marketo Engage.
  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Select the user you want to remove and click Delete User.

  4. Confirm by clicking OK.

Reset User Passwords reset-user-passwords

  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Select a user and click Reset Password.

  4. Click Close to dismiss the prompt.

The user will receive an email with password reset instructions.

TIP
If the user doesn’t see the email in their inbox, ask them to check their junk/spam folder.

Change Permissions and Edit User Information change-permissions-and-edit-user-information

  1. Go to the Admin area.

  2. Click Users & Roles.

  3. Select a user and click Edit User.

  4. You can edit user information and change the associated role. Click Save.

CAUTION
If you are the only Admin in Marketo, be sure not to remove your own admin rights.
NOTE
If a new user is invited as an Admin, or if an Admin is deleted, all current Admins will receive an email notification.

Awesome work! You now know how to create a user, delete a user, reset a user’s password, and edit users.

recommendation-more-help
94ec3174-1d6c-4f51-822d-5424bedeecac