Accessibility in Journey Optimizer

Accessibility refers to a series of features that make a software product usable, with as little effort as possible, for users with visual, auditory, cognitive, motor, or other kinds of disabilities. Adobe is an industry leader in accessibility and supports the creation of outstanding web experiences by encouraging developers to produce rich, engaging content that is accessible to all users. Learn more about Adobe’s commitment to accessibility in the Adobe Accessibility page.

To help meet the goal of accessibility conformance, Journey Optimizer follows the internationally recognized best practices in the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA. Learn more in the latest Adobe Journey Optimizer Accessibility Conformance Report.

The accessibility features in Adobe Journey Optimizer are inherited from Adobe Experience Platform:

  • Keyboard accessibility
  • Color contrast
  • Validation of required fields

Accessibility features in Adobe Experience Platform are detailed in this documentation.

The following common keyboard shortcuts are available in Journey Optimizer:

Action Shortcut
Move between user interface elements, sections, and menu groups Tab
Move backward between user interface elements, sections, and menu groups Shift + Tab
Move within sections to set focus to individual elements Arrow
Select or clear an element that is in focus Enter or Spacebar
Cancel a selection, collapse a pane, or close a dialog box Esc

You can use these shortcuts in specific areas of Journey Optimizer user interface:

Interface element Action Shortcut
List of journeys, actions, data sources, or events Create a journey, an action, a data source, or an event C
Journey canvas in draft status Add an activity from the left palette at the first available position, from top to bottom Double-click on the activity
Select all the activities CTRL + A (Windows)
CMD + A (Mac)
Delete the selected activities Delete or Backspace, then Enter to confirm the deletion
Zoom in and out (focus on canvas or any of its child elements) CTRL +/- (Windows) or CMD +/- (Mac)
Navigate between each activity and path (focus on canvas), or between toolbar buttons (focus on toolbar) ARROW keys
Move focus to the next actionable element on the canvas, the toolbar being the first one Tab
Open the right configuration pane (focus on an activity) ENTER
Move an activity in the canvas (focus on an activity) SHIFT + ARROW keys

Configuration pane of these elements:

  • Activity in a journey
  • Event
  • Data source
  • Action
Move to the next field to be configured Tab
Save changes and close the configuration pane Enter
Discard changes and close the configuration pane Esc
Journey in test mode Enable or disable the test mode T
Trigger an event in an event-based journey E

Trigger an event in an audience-based journey for which the Single profile at a time option is turned on

Display the test logs L
Text field Select all the text in the selected field Ctrl + A (Windows)
Command + A (Mac)
Pop-up window Save changes or confirm the action Enter
Close the window Esc
Simple expression editor Select and add a field Double-click on a field
Browsing through XDM fields Select all the fields of a node Select the parent node
Payload preview Select the payload Ctrl + A (Windows)
Command + A (Mac)

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