DocumentationJourney OptimizerJourney Optimizer Guide

Create a text message (SMS/MMS) create-sms

Last update: Tue Mar 05 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Beginner
  • User

You can design and send text (SMS) and multimedia (MMS) messages with Adobe Journey Optimizer. You first need to add an SMS action in a journey or a campaign, and then define the content of the text message, as detailed below. Adobe Journey Optimizer also offers capabilities to test your text messages before sending, so that you can check the rendering, personalization attributes, and all other settings.

NOTE
In accordance with the industry standards and regulations, all SMS/MMS marketing messages must contain a way for the recipients to easily unsubscribe. To do this, SMS recipients can reply with opt-in and opt-out keywords. Learn how to manage opt-out

Add a text message create-sms-journey-campaign

Browse the tabs below to learn how to add a text message (SMS/MMS) in a campaign or a journey.

Add a text message to a Journey

  1. Open your journey then drag and drop an SMS activity from the Actions section of the palette.

  2. Provide basic information on your message (label, description, category), then choose the message surface to use.

    For more information on how to configure a journey, refer to this page

    The Surface field is pre-filled, by default, with the last surface used for that channel by the user.

You can now start designing the content of your SMS message from the Edit content button, as detailed below.

Add a text message to a Campaign

  1. Create a new scheduled or API-triggered campaign, select SMS as your action and choose the App surface to use. Learn more about SMS configuration in this page.

  2. Click Create.

  3. From the Properties section, edit your Campaign’s Title and Description.

  4. Click the Select audience button to define the audience to target from the list of available Adobe Experience Platform audiences. Learn more.

  5. In the Identity namespace field, choose the namespace to use in order to identify the individuals from the selected audience. Learn more.

  6. Click Create experiment to start configuring your content experiment and create treatments to measure their performance and identify the best option for your target audience. Learn more

  7. In the Actions tracking section, specify if you want to track clicks on links in your SMS message.

  8. Campaigns are designed to be executed on a specific date or on a recurring frequency. Learn how to configure the Schedule of your campaign in this section.

  9. From the Action triggers menu, choose the Frequency of your SMS message:

    • Once
    • Daily
    • Weekly
    • Month

You can now start designing the content of your text message from the Edit content button, as detailed below.

Define your SMS content sms-content

To configure your SMS content, follow the steps below. Settings for MMS are detailed in this section.

  1. From the journey or campaign configuration screen, click the Edit content button to configure the text message content.

  2. Click the Message field to open the Expression editor.

  3. Use the Expression editor to define content, add personalization and dynamic content. You can use any attribute, such as the profile name or city for example. You can also define conditional rules. Browse to the following pages to learn more about personalization and dynamic content in the Expression editor.

  4. After defining your content, you can add tracked URLs to your message. To do this, access the Helper functions menu and select Helpers.

    Note that in order to use the URL shortening function, you must first configure a subdomain which will be then linked to your surface. Learn more

    note caution
    CAUTION
    To access and edit SMS subdomains, you must have the Manage SMS Subdomains permission on the production sandbox. Learn more about permissions in this section.

  5. Within the Helper functions menu, click URL function and then select Add URL.

  6. In the originalUrl field, paste the URL that you want to shorten and click Save.

  7. Click Save and check your message in the preview. You can now test and check your message content as detailed in this section.

Define your MMS content mms-content

You can enhance your communication by sending Multimedia Message Service (MMS) messages, enabling the sharing of media such as videos, pictures, audio clips and GIFs, and more. Additionally, MMS allows for up to 1600 characters of text in your message.

NOTE

  • This feature is currently available with Sinch only.

  • MMS channel comes with a few limitations listed in this page.

To create MMS content, follow these steps:

  1. Create a SMS as described in this section.

  2. Edit your SMS content as detailed in this section.

  3. Enable the MMS option to add media to your SMS content.

  4. Add a Title to your media.

  5. Enter the URL of your media in the Media field.

  6. Click Save and check your message in the preview. You can now test and check your message content as detailed below.

Test and send your messages sms-mms-test

Use the Simulate content button to preview your text message content, shortened URLs, and personalized content.

Once you have performed your tests and validated the content, you can send your text message to your audience. These steps are detailed in this page

Once sent, you can measure the impact of your SMS within the Campaign or Journey reports. For more on reporting, refer to this section.

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