The Braze destination helps you send profile data to Braze.
Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between customers and the brands they love.
To send profile data to Braze, you must first connect to the destination.
Note the following details that are specific to the Braze destination:
Keep in mind that sending additional custom attributes to Braze may cause increases in your Braze data point consumption. Please consult with your Braze account manager before sending additional custom attributes.
As a marketer, I want to target users in a mobile engagement destination, with audiences built in Adobe Experience Platform. Additionally, I want to deliver personalized experiences to them, based on attributes from their Adobe Experience Platform profiles, as soon as audiences and profiles are updated in Adobe Experience Platform.
Braze supports the activation of identities described in the table below.
|external_id||Custom Braze identifier that supports mapping of any identity.||You can send any identity to the Braze destination, as long as you map it to the Braze
This section describes which type of audiences you can export to this destination.
|Segmentation Service||✓||Audiences generated through the Experience Platform Segmentation Service.|
|Custom uploads||✓||Audiences imported into Experience Platform from CSV files.|
Refer to the table below for information about the destination export type and frequency.
|Export type||Profile-based||You are exporting all members of a segment, together with the desired schema fields (for example: email address, phone number, last name) and/or identities, according to your field mapping.Adobe Experience Platform audiences are exported to Braze under the
|Export frequency||Streaming||Streaming destinations are “always on” API-based connections. As soon as a profile is updated in Experience Platform based on audience evaluation, the connector sends the update downstream to the destination platform. Read more about streaming destinations.|
To connect to this destination, follow the steps described in the destination configuration tutorial. In the configure destination workflow, fill in the fields listed in the two sections below.
To authenticate to the destination, fill in the required fields and select Connect to destination.
To configure details for the destination, fill in the required and optional fields below. An asterisk next to a field in the UI indicates that the field is required.
You can enable alerts to receive notifications on the status of the dataflow to your destination. Select an alert from the list to subscribe to receive notifications on the status of your dataflow. For more information on alerts, see the guide on subscribing to destinations alerts using the UI.
When you are finished providing details for your destination connection, select Next.
See Activate audience data to streaming audience export destinations for instructions on activating audiences to this destination.
To correctly send your audience data from Adobe Experience Platform to the Braze destination, you need to go through the field mapping step.
Mapping consists of creating a link between your Experience Data Model (XDM) schema fields in your Platform account, and their corresponding equivalents from the target destination.
To correctly map your XDM fields to the Braze destination fields, follow these steps:
In the Mapping step, click Add new mapping.
In the Source Field section, click the arrow button next to the empty field.
In the Select source field window, you can choose between two categories of XDM fields:
Choose your source field, then click Select.
In the Target Field section, click the mapping icon to the right of the field.
In the Select target field window, you can choose between two categories of target fields:
lastNameXDM attribute to a custom
Last_Nameattribute in Braze, will create the
Last_Nameattribute in Braze, if it doesn’t already exist, and map the
lastNameXDM attribute to it.
Choose your target field, then click Select.
You should now see your field mapping in the list.
To add more mappings, repeat the previous steps.
Let’s say your XDM profile schema and your Braze instance contain the following attributes and identities:
|XDM Profile Schema||Braze Instance|
The correct mapping would look like this:
To verify if data has been exported successfully to the Braze destination, check your Braze account. Adobe Experience Platform audiences are exported to Braze under the
I received a timeout error while activating my audiences to this destination. What should I do?
Occasionally, audience activation to this destination may result in a timeout error. This error does not alywas indicate an activation issue.
If you receive a timeout error, check the audience size in the destination platform. If the audience size is correct, then the integration is working as expected.
All Adobe Experience Platform destinations are compliant with data usage policies when handling your data. For detailed information on how Adobe Experience Platform enforces data governance, see Data Governance overview.