Airship Attributes connection

Overview

Airship is the leading Customer Engagement Platform, helping you deliver meaningful, personalized omnichannel messaging to your users at every stage of the customer lifecycle.

This integration passes Adobe profile data into Airship as Attributes for targeting or triggering.

To learn more about Airship, see the Airship Docs.

TIP

This documentation page was created by the Airship team. For any inquiries or update requests, please contact them directly at support.airship.com.

Prerequisites

Before you can send your audience segments to Airship, you must:

  • Enable attributes in your Airship project.
  • Generate a bearer token for authentication.
TIP

Create an Airship account via this signup link if you have not already.

Enable attributes

Adobe Experience Platform profile attributes are similar to Airship attributes and can be easily mapped to one another in Platform using the mapping tool demonstrated further below on this page.

Airship projects have several predefined and default attributes. If you have a custom attribute, you must define it in Airship first. See Set Up and Manage Attributes for details.

Generate bearer token

Go to Settings » APIs & Integrations in the Airship dashboard and select Tokens in the left-hand menu.

Click Create Token.

Provide a user-friendly name for your token, e.g., “Adobe Attributes Destination”, and select “All Access” for the role.

Click Create Token and save the details as confidential.

Use cases

To help you better understand how and when you should use the Airship Attributes destination, here are sample use cases that Adobe Experience Platform customers can solve by using this destination.

Use case #1

Leverage profile data collected within Adobe Experience Platform for personalization of the message and rich content within any of Airship’s channels. For example, leverage Experience Platform profile data to set location attributes within Airship. This will enable a hotel brand to display an image for the nearest hotel location for each user.

Use case #2

Leverage Attributes from Adobe Experience Platform to further enrich Airship profiles and combine it with SDK or Airship predictive data. For example, a retailer can create a segment with loyalty status and location data (attributes from Platform) and Airship predicted to churn data to send highly targeted messages to users in the gold loyalty status who live in Las Vegas, NV, and have a high probability of churning.

Connect to the destination

See Activate audience data to streaming segment export destinations for instructions on activating audience segments to this destination.

Connection parameters

While setting up this destination, you must provide the following information:

  • Bearer token: the bearer token that you generated from the Airship dashboard.
  • Name: enter a name that will help you identify this destination.
  • Description: enter a description for this destination.
  • Domain: select either a US or EU data center, depending on which Airship data center applies to this destination.

Activate segments to this destination

See Activate audience data to streaming segment export destinations for instructions on activating audience segments to this destination.

Mapping considerations

Airship attributes can be set either on a channel, which represents device instance, e.g., iPhone, or a named user, which maps all of a user’s devices to a common identifier such as a customer ID. If you have plain text (unhashed) email addresses as primary identity in your schema, select the email field in your Source Attributes and map to the Airship named user in the right column under Target Identities, as shown below.

Named User Mapping

For identifiers that should be mapped to a channel, i.e., a device, map to the appropriate channel based on the source. The following images show how two mappings are created:

  • IDFA iOS Advertising ID to an Airship iOS channel
  • Adobe fullName attribute to Airship “Full Name” attribute
NOTE

Use the user-friendly name that appears in the Airship dashboard when selecting the target field for your attribute mapping.

Map identity

Select source field:

Connect to Airship Attributes

Select target field:

Connect to Airship Attributes

Map attribute

Select source attribute:

Select source field

Select target attribute:

Select target field

Verify mapping:

Channel mapping

Data usage and governance

All Adobe Experience Platform destinations are compliant with data usage policies when handling your data. For detailed information on how Adobe Experience Platform enforces data governance, see the Data Governance overview.

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