Tag extensions in Adobe Experience Platform

Adobe Experience Platform provides the next generation of tag-management capabilities from Adobe. Platform gives you a simple way to deploy and manage all of the analytics, marketing, and advertising tags necessary to power relevant customer experiences. Tags are offered to Adobe Experience Cloud customers as an included, value-add feature.

For an introduction to tags, see the resources below:

How to find tag extensions in the Platform interface

To find the extensions in the Platform interface, browse to Destinations > Catalog and select Extensions in the Types filter.

Extensions filter in the interface

How tag extensions work

Extensions forward raw event data to several types of destinations. Think of extensions as an Event Forwarding type of destination. This is a simpler type of integration with destination platforms, which only forwards raw event data. Examples of those are the Gainsight personalization extension or the Confirmit Voice of the Customer extension.

Profile/Segment Export destinations in Adobe Experience Platform capture event data, combine it with other data sources, apply segmentation, and export segments and qualified profiles to destinations. Examples of those are the Amazon S3 cloud storage destination or the Google Display & Video 360 advertising destination.

Tag extensions compared to other destinations

Benefits of using tag extensions

Platform’s tag capabilities are free for existing Experience Cloud customers. The system simplifies tag deployment on your website via easy-to-use extensions that you can install, configure, update, and delete. Tags leave a small footprint on your website and allow you to keep your pages loading quickly.

While you cannot activate segments to tag extensions, you can set up rules to only forward event data in certain situations. This powerful functionality enables you to forward event data only in certain situations as opposed to sending event data on every interaction. For more information, read about rules in the tags documentation.

Example use cases for extensions

Extensions enable you to satisfy various customer use cases. Some example use cases for using extensions are:

  • You can send website or native app data to Facebook via the Facebook pixel extension. Facebook Pixel indicates which parts of your site or app a visitor navigated to, forwards that information to Facebook, and you can retarget your visitor via Facebook.
  • You can forward event data from your websites and apps into Google Analytics to analyze and make decisions based on that data.
  • You could turn on a client-side chatbox app at the right time based on how your users are interacting with your pages, according to rules you set up.

Extension categories

Extensions can fall under the following categories in Platform:

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