Adobe Support can be accessed via Adobe Admin Console from where you can manage your support cases and schedule an expert session.
The Support tab in the Admin Console lets you access various support functions through a simple and easy-to-use interface.
The interface allows you to create and manage cases, chat directly with Adobe Customer Support representatives, and schedule sessions with experts. System Administrators and Support Administrators must sign in to access the Support cases and Expert Session options.
Refer to Experience Cloud | Support and Expert Sessions for more details.