Learn how to see the performance of your production AEM environment relative to the contracted Service Level Agreement (SLA).
SLA reporting data is available for every production program via the Reports tab. Follow these steps to access.
Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate organization and program.
Navigate to the Reports tab from the Overview page.
Click on the year desired to see the SLA data graphed.
Roll your cursor over a data point to show the specific values for that point.
The graph of the selected year includes a number of data sets.
Publish Tier Contract - This is the SLA defined in your contract with Adobe for the publish tier.
Publish Tier Actual - This is the measured uptime of the production publish tier factoring incidents caused by Adobe or Adobe’s vendors.
Author Tier Contract - This is the SLA defined in your contract with Adobe for the author tier.
Author Tier Actual - This is the measured uptime of the production author tier factoring incidents caused by Adobe or Adobe’s vendors.
The Event Analysis section under the graph shows the set of incidents which occurred for the program during the selected year.
Each of the incidents has a time range, a cause, and a set of comments.