With Edge Delivery Services, AEM delivers exceptional experiences that drive engagement and conversions. AEM does so by delivering high-impact experiences that are fast to author and develop. It is a composable set of services that enables a rapid development environment where authors can update and publish quickly, and new sites are launched rapidly. As such, with Edge Delivery Services you can improve conversion, reduce costs, and provide extreme content velocity.
By using Edge Delivery, you can:
The following diagram illustrates how you can edit content in Microsoft® Word (document-based editing) and publish to Edge Delivery. It also shows the traditional AEM publishing method using the various editors.
Edge Delivery is a composable set of services that allows for a high degree of flexibility in how you author content on your website. As mentioned previously, you can use both AEM authoring and document-based authoring.
For example, you can use content directly from Microsoft® Word or Google Docs. This means that documents from those sources can become pages on your website. Furthermore, headings, lists, images, font elements can all be transferred from the initial source into the website. The new content is added instantly without a rebuild process.
Edge Delivery Services are part of Adobe Experience Manager and as such Edge Delivery and AEM sites can co-exist on the same domain. This is a common use case for larger websites. On top of that, content from Edge Delivery can easily be consumed in your AEM Sites pages and conversely.
You can also use Edge Delivery Services with Adobe Target, Analytics, and Launch.
It is easy to get started using Edge Delivery Services. Get started by following the Getting Started - Developer Tutorial.
You can engage with Adobe product teams via your provisioned product collaboration channel (see below for access details) to answer questions on product use or best practices. There are no Service Level Terms (SLT) associated with the conversations via the product collaboration channel. If a product issue needs additional investigation and troubleshooting, and must meet response SLTs, you can submit a support ticket following the support process.
Adobe provides three channels to help you with Edge Delivery Services:
Adobe is committed to empowering you with the best community engagement & support for Edge Delivery Services and Document-based Authoring. Participate in Experience League Community to ask questions, share feedback, initiate discussions, seek assistance from Adobe experts and AEM Advisors/Champs, and connect with like-minded individuals in real-time. And join our Discord channel, a more casual platform for real-time interactions and quick idea exchanges.
Given the value of direct communication channel with customers, all AEM customers at launch will establish a Slack channel for speed, critical updates, and scaled reporting on experience quality. You receive an invitation from Adobe to join a Slack channel specific to your organization.
For more information, see Using the Slack Bot document for more details.
Steps to log a support ticket via the Admin Console:
Add Edge Delivery in the title of the ticket.
In the description, provide the following details:
Get started by reviewing Using Edge Delivery Services.
For additional details about Edge Delivery Services, see the Edge Delivery Services documentation.