Download assets from Brand Portal

Adobe Experience Manager Assets Brand Portal enhances the download experience by allowing the users to simultaneously download multiple assets and folders accessible to them from Brand Portal. This way, approved brand assets can be securely distributed for offline use. Read on to know how to download approved assets from Brand Portal, and what to expect from the download performance.

NOTE

In Brand Portal 2020.10.0 (and above), the Fast Download setting is enabled by default which uses IBM Aspera Connect for accelerated download of the assets. Install IBM Aspera Connect 3.9.9 in your browser’s extension before downloading the assets from Brand Portal. For more details, see guide to accelerate downloads from Brand Portal.

If you do not want to use IBM Aspera Connect and continue with the normal download process, contact the Brand Portal administrator to turn-off the Fast Download setting.

Configure asset download

Brand Portal administrators can configure the asset download settings and permissions for the Brand Portal users allowing them to access and download asset renditions from the Brand Portal interface.

Accessing and downloading the renditions from Brand Portal is defined by the following configurations:

  • Enable download settings
  • Configure download permissions

Enable download settings

The administrators can enable the asset Download Settings to define the set of renditions accessible to the Brand Portal users for download.

The available settings are:

  • Fast Download

    It provides accelerated download of the assets using IBM Aspera Connect. By default, the Fast Download setting is enabled in the Download Settings.

  • Custom Renditions

    Enables downloading custom and (or) dynamic renditions of the assets.

    All the asset renditions other than the original asset and system-generated renditions are called custom renditions. It includes static as well as dynamic renditions available for the asset. Any user can create a custom static rendition in AEM Assets, whereas, only the AEM administrator can create custom dynamic renditions. For details, see how to apply image presets or dynamic renditions.

  • System Renditions

    Enables downloading system-generated renditions of the assets.

    These are the thumbnails which are automatically generated in AEM Assets based on the “DAM update asset” workflow.

Log in to your Brand Portal tenant as an administrator and navigate to Tools > Download.

The administrators can enable any combination of settings for the Brand Portal users to access and download renditions.

NOTE

Only the administrators can download the expired assets. For more information about expired assets, see manage digital rights of assets.

Configure download permissions

In addition to the Download Settings, the Brand Portal administrators can further configure permissions for different group of users to view and (or) download the original assets and their renditions.

Log in to your Brand Portal tenant as an administrator and navigate to Tools > Users. In the User Roles page, navigate to the Groups tab to configure the view and (or) download permissions for the user groups.

view-download-permission

NOTE

If a user is added to multiple groups and if one of those groups has restrictions, the restrictions will apply to the user.

Based on the configuration, the download workflow remains constant for stand-alone assets, multiple assets, folders containing assets, licensed or unlicensed assets, and downloading assets using share link.

The following matrix defines if a user would have access to the renditions depending on the download configurations:

Download Settings: Custom Renditions Download Settings: System Renditions User Group Permissions: Download Original User Group Permissions: Download Renditions Result
ON ON ON ON View and download all renditions
ON ON OFF OFF View original asset
OFF OFF ON ON View and download original asset
ON OFF ON ON View and download original asset and custom renditions
OFF ON ON ON View and download original asset and system renditions
ON OFF OFF OFF View original asset
OFF ON OFF OFF View original asset
OFF OFF OFF ON View original asset
OFF OFF ON OFF View and download original asset
OFF OFF OFF OFF View original asset

Download assets

Brand Portal users can download multiple assets, folders containing assets, and collections from the Brand Portal interface.

NOTE

Contact the Brand Portal administrator if you do not have permissions to access or download the renditions.

If the user has access to renditions, the user is provided with the enhanced Download dialog with the following capabilities:

  • View all the available renditions of any asset in the download list.
  • Exclude renditions of the assets which are not required for download.
  • Apply the same set of renditions to all the similar asset types in one click.
  • Apply a different set of renditions for different asset types.
  • Create a separate folder for each asset rendition.
  • Download selected assets and their renditions.

download-dialog

NOTE

The Download dialog appears only if the assets are selected for download, and Custom Renditions or System Renditions is enabled in the Download Settings.

Steps to download assets

Following are the steps to download assets or folders containing assets from the Brand Portal interface:

  1. Log in to your Brand Portal tenant. By default, the Files view opens which contains all the published assets and folders.

    Do one of the following:

    • Select the assets or folders you want to download. From the toolbar at the top, click the Download icon.

      select-multiple-assets

    • To download specific asset renditions of an asset, hover the pointer over the asset and click the Download icon available in the quick action thumbnails.

      select-asset

      NOTE

      If you are downloading the assets for the first time and do not have IBM Aspera Connect installed in your browser, it will prompt you to install the Aspera download accelerator.

      NOTE

      If the assets you are downloading also include licensed assets, you are redirected to the Copyright Management page. In this page, select the assets, click Agree, and then click Download. If you choose to disagree, licensed assets are not downloaded.

      License-protected assets have license agreement attached to them, which is done by setting asset’s metadata property in Experience Manager Assets.

      licensed-asset

  2. The Download dialog listing all the selected assets opens.

    Click any asset to view the available renditions and select the check boxes corresponding to the renditions you want to download.

    You can manually select or exclude the renditions for individual assets, or click the Apply icon to select same set of renditions to download for similar asset types (all image files in this example). In the Apply All dialog, click Done to apply the rule to all the similar assets.

    apply-all

    You can also remove an asset from the download list (if required) by clicking on the Remove icon.

    remove

    To preserve the Brand Portal folder hierarchy while downloading assets, select the Create separate folder for each asset check box. By default, the Brand Portal folder hierarchy is ignored and all the assets are downloaded in a zip folder.

    The download button reflects the count of the selected items. Once you are done with applying the rules, click Download items.

    download-dialog

  3. By default the Fast Download setting is enabled in the Download Settings. Therefore, a confirmation box appears to allow accelerated download using IBM Aspera Connect.

    To continue using Fast Download, click Allow. All the selected renditions are downloaded in a zip folder using IBM Aspera Connect.

    If you do not want to use IBM Aspera Connect, click Deny. If Fast Download is denied or fails, the system populates an Error message. Click the Normal Download button to continue downloading the assets. The selected renditions are downloaded in a zip folder without using IBM Aspera Connect.

NOTE

If the Fast Download setting is turned-off by the administrator, the selected renditions are directly downloaded in a zip folder without using IBM Aspera Connect.

NOTE

If a folder, collection, or more than 20 assets are selected for download, the Download dialog is skipped and all the asset renditions accessible to the user excluding the dynamic renditions are downloaded in a zip folder. The asset renditions are downloaded in a separate folder for each asset within the zip folder.

NOTE

Brand Portal supports configuring Dynamic Media in both - Hybrid and Scene 7 mode.

(If AEM author instance is running on Dynamic Media Hybrid mode)

To preview or download dynamic renditions of an asset, ensure that the dynamic media is enabled and the asset’s Pyramid tiff rendition exists at the AEM Assets author instance from where the assets have been published. When an asset is published from AEM to Brand Portal, its Pyramid tiff rendition is also published.

If you are not authorized by the administrator to have access to the original renditions, the original renditions of the selected assets are not downloaded.

no-access-message

Download assets from asset details page

In addition to the download workflow, there is another method of downloading the renditions for individual assets directly from the asset details page.

The users can preview different renditions, select specific renditions, and directly download them from the Renditions panel in the asset details page without having to open the Download dialog.

Following are the steps to download asset renditions from the asset details page:

  1. Log in to your Brand Portal tenant and click the asset to open the asset details page.

  2. Click the overlay icon on the left, and then click Renditions.

    rendition-navigation

  3. The Renditions panel lists all the accessible asset renditions based on the asset download configurations.

    Select specific renditions you want to download and click Download items.

    renditions-panel

  4. By default the Fast Download setting is enabled in the Download Settings. Therefore, a confirmation box appears to allow accelerated download using IBM Aspera Connect.

    To continue using Fast Download, click Allow. All the selected renditions are downloaded in a zip folder using IBM Aspera Connect.

    If you deny using Fast Download, the system populates an Error message. Click the Normal Download button to continue download. The selected renditions are downloaded in a zip folder without using IBM Aspera Connect.

NOTE

If the Fast Download setting is turned-off by the administrator, the selected renditions are directly downloaded in a zip folder without using IBM Aspera Connect.

NOTE

Assets that are individually downloaded are visible in the assets download report. However, if a folder containing assets is downloaded, the folder and assets are not displayed in the assets download report.

Expected download performance

File download experience may vary for users at different client locations, depending on factors such as local Internet connectivity and server latency. The expected download performance for 2-GB file observed at different client locations is as follows, with Brand Portal server at Oregon in United States:

Client location Latency between client and server Expected download speed Time taken to download a 2-GB file
US West (N. California) 18 milliseconds 7.68 MB/s 4 minutes
US West (Oregon) 42 milliseconds 3.84 MB/s 9 minutes
US East (N. Virginia) 85 milliseconds 1.61 MB/s 21 minutes
APAC (Tokyo) 124 milliseconds 1.13 MB/s 30 minutes
Noida 275 milliseconds 0.5 MB/s 68 minutes
Sydney 175 milliseconds 0.49 MB/s 69 minutes
London 179 milliseconds 0.32 MB/s 106 minutes
Singapore 196 milliseconds 0.5 MB/s 68 minutes
NOTE

Cited data are observed under test conditions, which may vary for users at different locations witnessing varied latency and bandwidth.

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