Frequently Asked Questions

Last update: August 27, 2024

CREATED FOR:

  • Intermediate
  • Admin

Control Panel

What is the Control Panel?

The Control Panel empowers product admins to directly manage various settings and monitor capacity of SFTP servers connected to Adobe Campaign.

What are some of the current capabilities of the Control Panel?

Control Panel allows you to track storage, add IPs to the allow list, and manage SSH keys for your SFTP servers on your own based on your needs, and other actions.

For more information, refer to the Control Panel supported actions documentation.

Are there some capabilities not yet supported on Campaign v8 but available on Campaign Classic v7

No. All capabilities available on Campaign v7 are also now supported through Control Panel on Campaign v8, including Subdomain and Certificate Management related functions.

Is the Control Panel only for Adobe Campaign?

Yes, you will only be able to manage settings for Adobe Campaign in the Control Panel.

Can I use the Control Panel?

The Control Panel is only open to product admins of our current customers who have Adobe Campaign hosted on AWS.

Control Panel allows customers with hybrid hosting model to leverage specific Control Panel capabilities. To do this, they need to provide the MID/RT instance URL configured in their marketing instance in Control Panel. Learn more

If you’re not an admin, but would like access, please contact your product admin to help add you as an admin.

As a Campaign Classic v7 user, what are the conditions to access Control Panel?

Control Panel is restricted to Admin users. Learn more.

For Campaign v7, note that your instance must be hosted on Amazon Web Services (AWS) and upgraded to the latest Campaign stable build or to build 9032 or higher. Learn how to check your Campaign Classic v7 version in this section. To check if your Campaign Classic instance is hosted on AWS, follow the steps detailed in this section.

How can I access the Control Panel?

Please follow the detailed instructions in the Accessing the Control Panel documentation.

Is there an extra fee to use the Control Panel?

No, there is no extra cost if you are a current customer of Adobe Campaign.

Organization ID

What is an organization ID?

It is a unique ID that is given to your instance when you first log onto Adobe Experience Cloud. It should be in the format: xxx@AdobeOrg.

For more information, please refer to Adobe Experience Cloud documentation.

Where can I find my organization ID?

One way is to navigate to Adobe Experience Cloud Home > Administration. You will find your organization ID at the bottom of Administration Quick Access section. You can find more detailed information in the Adobe Experience Cloud documentation.

The other way is to launch Admin Console. Your organization ID will be visible in your URL, it should look something like: https://adminconsole.adobe.com/xxx@AdobeOrg/overview.