ACSD-54067: Product video doesn’t play on a mobile device
The ACSD-54067 patch fixes the issue where a product video doesn’t play on a mobile device. This patch is available when the Quality Patches Tool (QPT) 1.1.41 is installed. The patch ID is ACSD-54067. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.6-p1
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.0 - 2.4.6-p3
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
A product video doesn’t play on a mobile device.
Steps to reproduce:
- Install Adobe Commerce.
- Run the command:
bin/magento setup:perf:generate-fixtures setup/performance-toolkit/profiles/ce/small.xml. - Go to Admin product list page and filter by SKU product_dynamic_120.
- Open the product page and go to Images and Videos > add a video > fill out the URL: https://vimeo.com/347119375 and save.
- Go to the storefront and open the product page for product_dynamic_120.
- Set the browser to mobile device with a width of 320px and refresh.
- In the gallery slider, select the video and click to play it.
Expected results:
The product video plays.
Actual results:
The product video doesn’t play.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.