MDVA-43859: Error “No such entity with customerId =” logged when deleted customer logs in

Last update: 2023-07-27
  • Created for:
  • Admin

The MDVA-43859 patch fixes the issue where the error No such entity with customerId = is logged when a deleted customer tries to log in. This patch is available when the Quality Patches Tool (QPT) 1.1.14 is installed. The patch ID is MDVA-43859. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.2

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.1 - 2.4.4

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


The error No such entity with customerId = is logged when a deleted customer tries to log in.

Steps to reproduce:

  1. Create a customer account from the frontend.
  2. Log out and log in to the customer account created in step one.
  3. Load the backend in another browser and go to the customer grid.
  4. Delete the customer created in step one.
  5. Switch back to the first browser and try to log out.

Expected results:

The customer is redirected to the login page without any error.

Actual results:

The customer gets the following error: No such entity with customerId =.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.

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