MDVA-32632: Orders in payment system but not in Adobe Commerce

The MDVA-32632 solves the issue where orders are in a payment system but not in Adobe Commerce. This patch is available when the Quality Patches Tool (QPT) 1.0.12 is installed. Please note that the issue was fixed in Adobe Commerce 2.3.5.

Affected products and versions

The patch is created for Adobe Commerce version:

Adobe Commerce on cloud infrastructure 2.3.2-p2

The patch is also compatible with Adobe Commerce version:

Adobe Commerce on cloud infrastructure and Adobe Commerce on-premises 2.3.2 - 2.3.4-p2

NOTE

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Payment is processed in a payment system, but the order is not created in Adobe Commerce.

Steps to reproduce:

  1. Place order using an online payment method.
  2. Check the order in the Commerce Admin.

Expected results:

Completed orders now appear in the payment system and Adobe Commerce.

Actual results:

The orders was processed successfully by the payment system but not in Adobe Commerce.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to the Patches available in QPT in our developer documentation.

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