Adobe Commerce Support Knowledge Base

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY DESCRIPTION
Support Tools Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements Get important updates from the Adobe Commerce teams.
Troubleshooting Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description Type Date
ACSD-52143: Custom options are removed after product import: The ACSD-52143 patch fixes the issue where the custom options are removed after the product import. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-53979: JavaScript error occurs on the homepage: The ACSD-53979 patch fixes the issue where a JavaScript error occurs on the homepage if the welcome message contains a single quote. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-53728: Product EAV indexer takes a long time to complete: The ACSD-53728 patch fixes the issue where the product EAV indexer is taking a long time to complete. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-51574: Image not updated on frontend when replaced with another image: The ACSD-51574 patch fixes the issue where where the image is not updated on the frontend after replacing it with another image. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-47054: Preview content slow as all stores reindex: The ACSD-47054 patch fixes the issue where a preview of the content staging takes longer to load when there are many stores. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-53148: Two parallel requests in GraphQL for adding the same configurable product: The ACSD-53148 patch fixes the issue where two parallel requests in GraphQL for adding the same configurable product to the cart resulted in two separate items on the cart with the same product SKU. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-49843: Product download link unavailable after being auto invoiced with Payment Action = Intent Sale: The ACSD-49843 patch fixes the issue where the product download link is unavailable after the ordered item is auto invoiced by an online payment method when Payment Action is set to Intent Sale. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-53628: CSV sales order report shows incorrect special characters: The ACSD-53628 patch fixes the issue where the CSV sales order report shows incorrect special characters. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
ACSD-51884: Product image cache path incorrect on resize command: The ACSD-51884 patch fixes the issue where an internal error where the product image cache path becomes incorrect after running the resize command. This patch is available when the Quality Patches Tool (QPT) 1.1.37 is installed. New article September 23, 2023
UPS shipping method integration migration from SOAP to RESTful API: This article provides a patch to resolve issues with the United Parcel Service (UPS) shipping method integration migration from SOAP to RESTful API for Adobe Commerce 2.4.4 - 2.4.6-pX. New article September 23, 2023
ACSD-51984: Unchecked Use Default Value and non-default product field values are not saved: The ACSD-51984 patch fixes the issue where the unchecked Use Default Value and non-default product field values are not saved for the second website, store, and store view. This patch is available when the Quality Patches Tool (QPT) 1.1.35 is installed. New article September 23, 2023
Admin login not working - allowed session max size exceeded: This article provides a fix for when you try to log in to your Admin panel but the form just refreshes and you are unable to log in. This is because the Admin Session Size has been exceeded. New article September 23, 2023

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