Adobe Commerce Support Knowledge Base

Last update: 2023-11-20
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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY DESCRIPTION
Support Tools Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements Get important updates from the Adobe Commerce teams.
Troubleshooting Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description Type Date
ACSD-54961: Restricted admin user can't mass update Product Review status: The ACSD-54961 patch fixes the issue where a restricted admin user can't mass update Product Review status. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-55031: Type "mixed" cannot be nullable error during compilation: The ACSD-55031 patch fixes the issue where the Type "mixed" cannot be nullable error during compilation after installing a custom extension. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-54319: Product price shows zero in Products in Carts report: The ACSD-54319 patch fixes the issue where the product price shows zero in the Products in Carts report. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-55004: Validator crashes while uploading import file larger than value: The ACSD-55004 patch fixes the issue where a validator crashes while uploading an import file larger than the value configured in php.ini. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-54342: Error message when importing CSV file without valid data: The ACSD-54342 patch fixes the issue where an incorrect error message occurs when importing a CSV file without valid data. This patch is available when the Quality Patches Tool (QPT) 1.1.39 is installed. New article November 20, 2023
ACSD-54660: New input attribute sort added to sort customer orders in GraphQL: The ACSD-54660 patch fixes the issue where a new input attribute sort is added to sort customer orders in GraphQL by sort_field and sort_direction. This patch is available when the Quality Patches Tool (QPT) 1.1.39 is installed. New article November 20, 2023
ACSD-54007: Undefined array key _scope error on importing customer data: The ACSD-54007 patch fixes the issue where there is an Undefined array key _scope error on importing customer data. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-53414: Restricted admin users can see CMS pages outside their permissions scope: The ACSD-53414 patch fixes the issue where a restricted admin user can see CMS pages outside their permissions scope. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-52657: Minicart not updated on the second storeview that uses subdomain: The ACSD-52657 patch fixes the issue where the minicart is not updated on the second storeview that uses a subdomain. This patch is available when the Quality Patches Tool (QPT) 1.1.40 is installed. New article November 20, 2023
ACSD-54776: Unchecked **Use Default Value** and non-default product field values are not saved: The ACSD-54776 patch fixes the issue where the unchecked **Use Default Value** and non-default product field values are not saved for the second website, store, and store view. This patch is available when the Quality Patches Tool (QPT) 1.1.39 is installed. New article November 20, 2023
FedEx shipping method integration migration from SOAP to RESTful API: This article provides a patch to resolve issues with the FedEx shipping method integration migration from SOAP to RESTful API for Adobe Commerce 2.4.4 - 2.4.6-pX. New article November 20, 2023
How to include a team member in Support notifications: This article provides an explanation of how to include a team member to automatically receive Support updates via email notifications. New article November 20, 2023
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