Storefront order management

Customers have access to all of their orders from their account. Orders can be viewed, filtered, tracked, and resubmitted as new orders. Depending on the status of the order, customers can print their orders, invoices, shipments, and refund records.

Filter orders

B2B for Adobe Commerce feature Exclusive feature available only with B2B for Adobe Commerce

Your initial My Orders results also contain matching orders from subordinate users from all websites within the commerce instance. A customer that is associated with a company account can filter the orders list to quickly find records within the results. To show the filter options, the customer clicks Filter, and clicks Close to hide the filters.

My Orders

Filter Description
SKU or Product Name Enters either a SKU or product name.
Order Number Can be either a full or partial order number.
Order Status Chooses a value from the dropdown to filter by status.
Invoice Number Enters either a full or partial invoice number.
Order Date Sets one or both date fields to filter by order date.
Created by Filters company orders by the order creator.
Order Total Sets min, max, or both values to filter by order total.

View an order

A customer finds the order in the list and clicks View Order. From the open order, they can do any of the following:

View Order

View recently ordered products

The Recent Orders block is displayed in the sidebar and on the My Account page for customers who are logged in after placing an order. It displays five products from the last purchase.

The customer can readd products to the cart by selecting the products and clicking Add to Cart. They can also view the last order by clicking View all, which redirects to the My Account page and the Recent Orders block.

  1. The customer clicks Print Order.

  2. Follows the instructions in the Print dialog to complete the printing.

  1. On the Invoices tab, the customer clicks one of the following:

    • Print All Invoices

    • Print Invoice

    Invoices

  2. Uses the Print dialog to complete the printing.

  1. On the Order Shipments tab, the customer clicks one of the following:

    • Print All Shipments

    • Print Shipment

    Print All Shipments

  2. Uses the Print dialog to complete the printing.

Track a shipment

  1. On the Order Shipments tab, click Track this Shipment.

    Any tracking information that is available appears in a popup window.

  2. When ready, the customer clicks Close Window.

  1. On the Refunds tab, the customer clicks one of the following:

    • Print All Refunds

    • Print Refund

    Refunds

  2. Uses the Print dialog to complete the printing.

Reorders are available to customers when the Allow Reorder configuration option is enabled.

A customer can initiate the reorder functionality for a specific order from two pages:

  • My Orders page
  • Order View page

Reorders

The Reorder link is displayed in the list with orders near the View link.

Reorder link on the My Order page

Case 1. All products from the order are available for reorder

The customer is redirected to the shopping cart, and all products are added to the cart.

Case 2. Some/all products from the order are not available for reorder

NOTE

It is possible to reorder Not Visible Individually products.

The Reorder link does not appear on the My Orders and View Order pages.

My Order page

TIP

If the cart is not empty and the customer clicks Reorder (from the My Orders or Order View page), the existing products remain in the cart with the added reorder products.

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