United Parcel Service (UPS)

United Parcel Service (UPS) offers domestic and international shipping services by land and air to more than 220 countries.

NOTE

UPS can use dimensional weight to determine some shipping rates. However, Adobe Commerce and Magento Open Source support only weight-based shipping cost calculation.

Step 1: Open a UPS Shipping Account

To offer this shipping method to your customers, you must first open an account with UPS.

Step 2: Enable UPS for your store

On the Admin sidebar, go to Stores > Settings > Configuration.
In the panel on the left, under Sales, choose Delivery Methods.
Expand the UPS section.
Set Enabled for Checkout to Yes.
For a UPS XML account (default), set UPS Type to United Parcel Service XML and do the following:
- Enter your UPS credentials: User ID, Access License Number (the 16-digit UPS account Access Key), and Password
- Set Mode to Live to send data to the UPS shipping system over a secure connection. (Development mode does not send data over a secure connection.)
- Verify the Gateway XML URL that is required to send requests by XML file.
- Set Origin of the Shipment to the region where the shipment originates.
- If you have special rates with UPS, set Enable Negotiated Rates to Yes and enter the six-digit Shipper Number assigned to you by UPS.
For a standard UPS account, set UPS Type to United Parcel Service and do the following:

NOTE

The standard United Parcel Service type is scheduled for deprecation. For new configurations, you should use the default United Parcel Service XML type. The XML type is also required to generate shipping labels.
- Set Live Account to one of the following:
  - Yes - Runs UPS in production mode, and offers UPS as a shipping method to your customers.
  - No - Runs UPS in a test mode.
- In the Gateway URL field, enter the URL that is used to calculate UPS shipping rates.
  
  IMPORTANT
  
  UPS is discontinuing support of HTTP, which is used in the current default (system value). Clear the Use system value checkbox and modify the URL to use HTTPS. Example: https://www.ups.com/using/services/rave/qcostcgi.cgi
For Title, enter the name of this shipping option as you want it to appear during checkout.

By default, this field is set to United Parcel Service.

Step 3: Complete the container description

Set Packages Request Type to one of the following:
- Use origin weight (few requests)
- Divide to equal weight (one request)
For Container, specify the typical packaging type that is used for shipment:
- Customer Packaging
- UPS Letter Envelope
- Customer Supplied Package
- UPS Tube
- PAK
- UPS Express Box
- UPS Worldwide 25 kilo
- UPS Worldwide 10 kilo
- Pallet
- Small Express Box
- Medium Express Box
- Large Express Box
Set Weight Unit to the system you use to measure product weight.

The weight system supported by UPS varies by country. If in doubt, ask UPS which weight system you should use. Options include:
- LBS
- KGS
Set Destination Type to one of the following:
- Residential - Most of your shipments are business to consumer (B2C).
- Commercial - Most of your shipments are business to business (B2B).
Enter the Maximum Package Weight allowed by the carrier.
Set Pickup Method to one of the following:
- Regular Daily Pickup
- On Call Air
- One Time Pickup
- Letter Center
- Customer Counter
Enter the Minimum Package Weight allowed by the carrier.

Step 4: Set up handling fees

The handling fee is optional and appears as an extra charge that is added to the UPS shipping cost. If you want to include a handling fee, do the following:

Set Calculate Handling Fee to one of the following methods:
- Fixed
- Percent
To determine how the handling fee is applied, set Handling Applied to one of the following:
- Per Order
- Per Package
Enter the amount of the Handling Fee to be charged.

To enter a percentage, use the decimal format. For example, enter 0.25 for 25%.

Step 5: Specify allowed methods and applicable countries

For Allowed Methods, choose each UPS shipping method to be available to your customers.

The methods appear under UPS during checkout. To select multiple methods, hold down the Ctrl key (PC) or the Command key (Mac) and click each option.
If you want to provide a Free Shipping option through UPS, set the free shipping options:
- Set Free Method to the method you want to use for free shipping. If you don’t want to offer free shipping through UPS, choose None.
- To require a minimum order amount that qualifies an order for free shipping with UPS, set Enable Free Shipping Threshold to Enable. Then, enter the minimum value in Free Shipping Amount Threshold.
If needed, change the Displayed Error Message.

This text box is preset with a default message, but you can enter a different message that you want to appear if UPS becomes unavailable.
Set Ship to Applicable Countries to one of the following:
- All Allowed Countries - Customers from all countries specified in your store configuration can use this delivery method.
- Specific Countries - When you choose this option, the Ship to Specific Countries list appears. Select each country in the list where this delivery method can be used.
Set Show Method if Not Applicable to one of the following:
- Yes - Lists all available UPS shipping methods during checkout, including those that do not apply to the shipment.
- No - Lists only the UPS shipping methods that are applicable to the shipment.
To create a log file with the details of UPS shipments made from your store, set Debug to Yes.
For Sort Order, enter a number to determine the sequence in which UPS appears when listed with other delivery methods during checkout.

0 = first, 1 = second, 2 = third, and so on.
Click Save Config.