|Exclusive feature only in Adobe Commerce (Learn more)|
If a refund has been issued for an order, customers can view the refund information associated with the order in their account dashboard. If you have enabled the Show Store Credit History to Customers option for Store Credit configuration, customers can also access their Store Credit history.
From the storefront, the customer logs in to their account.
Locates their order using one of the following methods:
The customer clicks the Refunds tab to view the details of the refund.
Method 1: From the customer account dashboard
From the storefront, the customer logs in to account.
If the refund was applied to store credit, chooses Store Credit in the left panel.
The amount refunded to their store credit appears in the list with the date and time of the action.
The Store Credit page also provides a link for the customer to redeem a gift card.
Method 2: From the Review & Payments page
The customer adds a product to the cart.
Proceeds to the Checkout page.
Passes the Shipping step.
If store credit is available, the customer clicks Use Store Credit.
If the customer changes their mind about using the store credit, clicks Remove in the Order Summary section.
You can configure payment actions for your specific Payment Method. Each payment method has a different set of payment actions.
|Capture Online||When the invoice is submitted, the system captures the payment from the third-party payment gateway. An Admin user can then create a credit memo and void the invoice.|
|Capture Offline||When the invoice is submitted, the system does not capture the payment. It is assumed that the payment is captured directly through the gateway, and the payment cannot be captured through Adobe Commerce. An Admin user can then create a credit memo, but cannot void the invoice. (Even though the order used an online payment, the invoice is essentially an offline invoice.)|
|Not Capture||When the invoice is submitted, the system does not capture the payment. It is assumed that the payment is captured through Adobe Commerce later. There is a Capture button in the completed invoice. Before capturing, you are able to cancel the invoice. After capturing, you are able to create a credit memo and void the invoice.|
Select the Not Capture option unless you are certain that you are going to capture the payment through Adobe Commerce later. You cannot create a credit memo until the payment has been captured using the Capture button.