Adobe Campaign Classic periodically releases product updates which bring new capabilities, bug fixes, and improve performance, security, and usability. These updates are released as product builds. Detailed information about each new build is available in the Release notes.
Every new build comes with a status which is identified by a color in the Release notes.
General Availability (GA) - Latest stable build, validated in production, and recommended by Adobe.
Limited Availability (LA) - On-demand deployment only.
Release Candidate (RC) - Latest version with new capabilities.
No longer available - No deployment. No bug fix. Update to a newer build is recommended.
Deprecated - No deployment. No bug fix. Existing implementations must be upgraded.
Adobe Campaign is regularly updated. This regular frequency of updates aims at getting the latest and greatest in your hands, keeping your environment secure and improving your experience with our product.
This is the reason why it is critical that you run the most recent stable version of Adobe Campaign. It also ensures that you get a better support experience as identifying, reproducing and fixing an issue on a recent build is usually much faster. Also, many issues you may encounter have already been fixed in most recent builds.
As a hosted customer, you automatically benefit from the upgrade with the latest stable version without any action. Learn more in the Yearly Upgrade section. If you migrate from an old build, Adobe recommends that you upgrade to this version first.
To ensure a stable configuration, Adobe recommends that you install the same build on all servers that are running on the same client configuration.
In addition, except mentioned otherwise in the Release notes, the client console must be on the same build as the server instance.
As a hosted customer (Managed Service or Hybrid), reach out to the Customer Care team to have your environment upgraded.
As an on-premise user, you can perform the upgrade. To do this, download the latest stable build (GA) and upgrade all your environments.
Adobe is committed to providing you with the best experience and value through our software solutions. The organization is committed to ensuring that you have access to the most current versions of related technology that our solutions use to perform its tasks.
Adobe Campaign Classic, specifically, uses a range of technology to deliver value. This combination of technologies requires you to upgrade your Campaign Classic instance(s) regularly, to ensure the most up-to-date versions are being used to deliver superior security, stability, and performance.
As a hosted user, you automatically benefit from the upgrade with the latest GA build without any action. Learn more in the FAQs below.
As a hosted customer, if your account has been identified as needing to upgrade one or more of the technologies related to Campaign Classic, and updating the current build and/or version, Adobe directly notifies you.
As an on-premise or hybrid customer running on an older version, Adobe encourages you to move to the latest stable build (GA).
This ensures that your account is secure from vulnerabilities, as well as using updated performance technology. This upgrade also positions your account for easier, regular upgrades going forward that requires less manual work and intervention.
The Adobe team is here to lead and guide your organization through this journey.
A team of dedicated Customer Care Reps, Product Managers, Engineers and TechOps Specialists, and Product Consultants is here to assist and ensure the experience is smooth.
To be informed of new Experience Cloud solution releases, subscribe to the Adobe Priority Product Update.