You can export Customer Journey Analytics reports by sending it to selected recipients through email. You can send files ad hoc, or you can configure files to be sent on a schedule. Files can be sent in CSV or PDF format.
Any tags applied to the project are automatically applied to the export.
Other methods of exporting Customer Journey Analytics data are also available, as described in Export overview.
To send a file immediately to recipients by email:
To send a file on a recurring schedule to recipients by email:
Scheduled Analysis Workspace projects can be managed under Analytics > Components > Scheduled Projects.
In the Scheduled Projects Manager, you can edit and delete recurring project schedules. Search for a schedule in the search bar or by using the filter options in the left rail. You can filter by tag, approved schedules, owners and more.
|Favorites||Selecting the star icon makes this schedule a favorite.|
|Schedule ID||This ID is used mainly for debugging purposes.|
|Title and Description||Title and description of this project.|
|Owner||The person who created and owns the project.|
|Tags||(optional) Tagging is a good way to organize projects. All users can create tags and apply one or more tags to a project. However, you can see tags only for those projects that you own or that have been shared with you.|
|Delivered To||The recipient(s) of this scheduled project.|
|Expiration Date||You can set the expiration date to up to one year, regardless of schedule frequency.|
|Frequency||How often you want to have this schedule project sent to the recipient(s).|
|Execution Time||At what time of day this scheduled project gets sent.|
|Number of Queries||The number of queries against this project.|
The following are common actions in the Scheduled Projects manager:
|Edit schedule||Click the title of the schedule to update its delivery settings.|
|Delete schedule||Select the scheduled project in the list and then click Delete from the menu. This will delete the selected schedule for the project; the project itself will not be deleted.|
|Add tags||Select the scheduled project in the list and then choose “Tag” or “Approve” to organize your schedules and make them easier to search for.|
|View failed schedules||Navigate to the left rail > Other filters > Failed to see schedules that have failed.|
|View expired schedules||Navigate to the left rail > Other filters > Expired to see schedules that have expired. Click the title of the schedule to setup a new delivery schedule.|
|View schedule ID||Navigate to column options in the top right and add the Schedule ID column to the table. The scheduled ID is often useful for debugging.|
The Scheduled Projects Manager shows the items that a specific user has created. If the user account is disabled in the application, all scheduled deliveries stop.
For more information, see Scheduled projects.
The option to password-protect a scheduled project appears only for Customer Journey Analytics customers who have purchased the Healthcare Shield add-on product.
Adobe uses the password to encrypt scheduled projects, whether they are sent in .pdf or .csv formats.
After your company has purchased the Healthcare Shield SKU and has been enabled for it, the prompt to create a password for a scheduled project is displayed in the following circumstances:
When someone creates a new scheduled project.
When an existing scheduled project is about to be sent. The currently scheduled project is disabled until password protection is in place. The owner of the scheduled project receives an email informing them of this requirement.
The password requirements conform to the Adobe standards, requiring a minimum of 8 characters with at least one number and one special character.
Before a project is scheduled, the project owner receives an email similar to this: