In some cases, executive users may need some additional assistance to access and use the app. This section provides information to help curators provide that assistance.
Set up new users in the Experience Cloud Admin Console.
To be able to share scorecards, you must grant app users permissions to access scorecard components such as Analysis Workspace, the data views that scorecards are based on, as well as filters, metrics and dimensions.
To ensure that executive users have access to your scorecards on the app, make sure that:
Although the mobile app is named Adobe Analytics dashboard in the app store, the app can be equally used with Customer Journey Analytics mobile scorecards.
For executive users on iOS:
Click the following link (it is also available in Customer Journey Analytics under Tools > Analytics dashboards (mobile opp)) and follow the prompts to download, install, and open the app:
For executive users on Android:
Click the following link (it is also available in Customer Journey Analytics under Tools > Analytics dashboards (mobile app)) and follow the prompts to download, install, and open the app:
Once downloaded and installed, executive users can sign into the app using their existing Customer Journey Analytics credentials; we support both Adobe and Enterprise/Federated IDs.
Have executive users sign into the app.
The Choose a company screen appears. This screen lists the login companies to which the executive user belongs.
Have them tap the name of the login company or Experience Cloud Org that applies to the scorecard you shared.
The Scorecard list then shows all scorecards that have been shared with the executive under that login company.
Have them sort this list by Most recently modified, if applicable.
Have them tap the name of the Scorecard to view it.
Explain to the executive user how tiles appear in the scorecards you share.
Additional information on tiles:
Tap a tile to show how a detailed breakdown for the tile works.
Tap any point on a sparkline to see data associated with that point on the line.
A table is included to display data of dimensions added to the tile. Tap the down arrow to select dimensions. If no dimension was added to the tile, the table displays chart data.
To change date ranges for your Scorecard, tap the Date header and select the primary and comparison date range combination you want to view.
To change preferences, tap the Preferences option shown above. In preferences, you can turn on biometric login or you can set the app for dark mode as shown below:
If the executive user logs in and sees a message saying that nothing has been shared:
Verify that the executive user can log into the right Customer Journey Analytics sandbox and that the scorecard has been shared.