MDVA-38626: Admin user is unable to place orders using PayPal Payflow Pro
The MDVA-38626 patch solves the issue where the admin user is unable to place an order on the backend using the PayPal Payflow Pro payment method. This patch is available when the Quality Patches Tool (QPT) 1.1.9 is installed. The patch ID is MDVA-38626. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.2
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.3.3 - 2.4.3-p1
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
The admin user is not able to place orders on the backend using the PayPal Payflow Pro payment method.
Steps to reproduce:
- Configure PayPal Payflow Pro payment method.
- Go to Customers > All Customers and create a customer account.
- Click on Create Order.
- Add any item to the cart.
- Try to place the order using Payflow Pro.
Expected results:
Order is placed.
Actual results:
The user gets 500 Error. Report log contains:
{"0":"No such entity with cartId = 0","1":"#1 Magento\\Quote\\Model\\QuoteRepository->loadQuote() called at [app\/code\/Magento\/Quote\/Model\/QuoteRepository.php:136]\n#2 Magento\\Quote\\Model\\QuoteRepository->get() called at [lib\/internal\/Magento\/Framework\/Interception\/Interceptor.php:58]\n#3 Mag
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in the support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in the Quality Patches Tool guide.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.