DocumentationWorkfrontAdobe Workfront Fusion

ServiceNow modules

Last update: Mon Feb 10 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In an Adobe Workfront Fusion scenario, you can automate workflows that use ServiceNow, as well as connect it to multiple third-party applications and services.

For instructions on creating a scenario, see the articles under Create scenarios: article index.

For information about modules, see the articles under Modules: article index.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to use the functionality in this article:

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Adobe Workfront package Any
Adobe Workfront license

New: Standard

Or

Current: Work or higher
Adobe Workfront Fusion license**

Current: No Workfront Fusion license requirement.

Or

Legacy: Workfront Fusion for Work Automation and Integration
Product

New:

  • Select or Prime Workfront package: Your organization must purchase Adobe Workfront Fusion.
  • Ultimate Workfront package: Workfront Fusion is included.

Or

Current: Your organization must purchase Adobe Workfront Fusion.

For more detail about the information in this table, see Access requirements in documentation.

For information on Adobe Workfront Fusion licenses, see Adobe Workfront Fusion licenses.

Prerequisites

To use ServiceNow modules, you must have a ServiceNow account.

ServiceNow API information

The ServiceNow connector uses the following:

Base URL
https://{{connection.instance}}/api
API tag
v1.5.13

Connect ServiceNow to Workfront Fusion

To create a connection for your ServiceNow modules:

  1. Click Add next to the Connection box when you begin configuring the first ServiceNow module.

  2. Enter the following:

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    Connection name Enter a name for the new ServiceNow connection
    Environment Select whether you are connecting to a production or non-production environment.
    Password Select whether you are connecting to a service account or a personal account.
    Username Enter your ServiceNow username.
    Password Enter your ServiceNow password.
    Instance Enter the address of your ServiceNow account without https:// (usually <company>.service-now.com).

ServiceNow modules and their fields

When you configure ServiceNow modules, Workfront Fusion displays the fields listed below. Along with these, additional ServiceNow fields might display, depending on factors such as your access level in the app or service. A bolded title in a module indicates a required field.

If you see the map button above a field or function, you can use it to set variables and functions for that field. For more information, see Map information from one module to another.

Map toggle

NOTE

  • If a custom record is selected in a “Record type” field, it may take some time to load the custom fields.

  • If there are no custom records, the “Record type” field dropdown will be empty.

Triggers

Watch records

This trigger module activates a scenario when a record is created or updated.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Table type
Select whether the table you want to watch is a custom table or a standard table.
Record type
Select the type of record that you want to watch.
Display
Select the type of values that you want to display.
Outputs
Select the fields that you want the module to output.
Filter
Select whether you want to watch new records or updated records.
Limit
Enter or map the maximum number of records you want the module to return during each scenario execution cycle.

Actions

Create a record

This action module creates a new ServiceNow record.

When you are configuring this module, the following fields display.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Table type
Select whether you want to create a record in a custom table or a standard table.
Record Type
Select the type of ServiceNow record that you want the module to create. You can then fill in the available fields for this record type.

Custom API Call

This action module lets you make a custom authenticated call to the ServiceNow API. This way, you can create a data flow automation that can’t be accomplished by the other ServiceNow modules.

When you are configuring this module, the following fields display.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Relative URL
Enter a path relative to https://<instance_url>/api/.
Method
Select the HTTP request method you need to configure the API call. For more information, see HTTP request methods.
Headers

Add the headers of the request in the form of a standard JSON object.

For example, {"Content-type":"application/json"}

Query String

Add the query for the API call in the form of a standard JSON object.

For example: {"name":"something-urgent"}

Body

Add the body content for the API call in the form of a standard JSON object.

Note:

When using conditional statements such as if in your JSON, put the quotation marks outside of the conditional statement.

Deactivate a User

This action module deactivates a user in ServiceNow by using the system ID.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
User System ID
Enter or map the unique ServiceNow ID of the user that you want the module to deactivate.

Delete a record

This action module deletes an incident or a user.

When you are configuring this module, the following fields display.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Record Type
Select whether you want to delete an incident or a user.
System ID
Enter or map the unique ServiceNow ID of the record that you want the module to delete.

Download an attachment

This action module downloads an attachment in a ServiceNow record.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Attachment System ID
Enter or map the unique ServiceNow ID of the attachment that you want the module to download.

Read a record

This action module reads a ServiceNow record by using the system ID.

The module returns any standard fields associated with the record, along with any custom fields and values that the connection accesses. You can map this information in subsequent modules in the scenario.

When you are configuring this module, the following fields display.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Record System ID
Enter or map the unique ServiceNow ID of the record that you want the module to read.
Table type
Select whether the record you want to read is in a custom table or a standard table.
Record Type
Select the type of ServiceNow record that you want the module to read.
Display
Select the type of values that you want to display.
Outputs
Select the fields that you want the module to output.

Update a record

This action module creates a new ServiceNow record.

When you are configuring this module, the following fields display.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Record System ID
Enter or map the unique ServiceNow ID of the record that you want the module to update.
Table type
Select whether the record want to update is in a custom table or a standard table.
Record Type
Select the type of ServiceNow record that you want the module to update. You can then fill in the available fields for this record type.

Upload an attachment

This action module uploads an attachment to a ServiceNow record.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Table name
Enter or map the name of the table where you want to upload the attachment.
System ID
Enter or map the unique ServiceNow ID of the item where you want to upload the attachment.
Source file
Select a source file from a previous module, or map the source file's name and data.

Searches

Search for records

This module searches for records using criteria you select.

The module returns any standard fields associated with the record, along with any custom fields and values that the connection accesses. You can map this information in subsequent modules in the scenario.

Connection
For instructions about connecting your ServiceNow account to Workfront Fusion, see Connect ServiceNow to Workfront Fusion in this article.
Table type
Select whether the table you want to search is a custom table or a standard table.
Record type
Select the type of record that you want to search for.
Result set
Select whether you want the module to return all records that match the criteria, or only the first record to match it.
Maximal count of records
Enter or map the maximum number of records you want the module to return during each scenario execution cycle.
Search type

Select what type of search you want the module to execute

  • Advanced query

  • Simple

    • Search Criteria

      Enter the criteria by which you want the module to search.

    • Sort by

      Indicate which field you want the module to sort results by, and whether they should be sorted ascending or descending.

Display
Select the type of values that you want to display.
Outputs
Select the fields that you want the module to output.
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