DocumentationAdobe Support and Tools Guide

Experience League support release notes

Last update: Mon Mar 30 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User
  • Admin

These release notes contain updates to the Experience League support and includes:

New New features
Fix Fixes and improvements
Bug Known issues

March 30, 2026 – Enhanced Case Form

New The case form is organized into a guided flow that helps users understand what information is required at each stage:

  • Product Selection
  • Problem Description
  • System Information
  • Priority and Business Impact
  • Contact Information & Watchers List
  • Review and Submit

New Added automatic title generation based on the Issue Description, allowing the title to be generated automatically while still giving users the option to edit it before submitting the case.

New Added an “Is the issue reproducible?” option to help improve troubleshooting. If users select Yes, they are prompted to provide the steps taken to reproduce the issue. If No is selected, users can proceed with the case submission.

New Added an option to indicate whether any recent changes were made to the environment or instance. If Yes is selected, users are prompted to provide additional details about the changes.

New Added Additional Environment Context Fields for entitled products to capture critical details:

  • Marketo

    • Munchkin ID

  • Adobe Target

    • Activity Name
    • Site URL(Tags Property Name)

  • Adobe Analytics

    • RSID
    • Site URL(Tags Property Name) / cURL
    • Workspace Shortlink

  • Adobe Journey Optimizer (AJO)

    • Journey ID or URL/Campaign ID or URL/Channel ID or URL/Offer Decisioning ID or URL
    • Example profile
    • Sandbox Name

  • Real-Time Customer Data Platform (RTCDP)

    • Affected Component ID (Destination ID/Audience ID/Dataset ID/Dataflow ID/Merge Policy ID/Schema ID/Source ID/Batch ID)
    • Example profile
    • Sandbox Name

  • Adobe Experience Platform (AEP)

    • Affected Component ID (Destination ID/Audience ID/Dataset ID/Dataflow ID/Merge Policy ID/Schema ID/Source ID/Batch ID)
    • Example profile
    • Sandbox Name

  • Customer Journey Analytics (CJA)

    • Workspace project URL
    • Connection ID / Error message / Code
    • Data View ID

New Added an AI-Driven Recommendations Panel to display helpful guidance without interrupting the case creation flow.

New Added a Review Summary step to provide a consolidated view of all entered information and allow users to:

  • Review case details in one place
  • Navigate back to previous steps to make edits
  • Return to the summary without losing progress

Fix Renamed Case Description field to “Please describe the issue” for improved clarity.

Fix Added asterisk (*) as mandatory field indicators to ensure completeness and reduce submission errors.

March 18, 2026 - Expansion of Request for Callback feature

Experience League now offers a Request for Callback option, enabling self-service web meeting scheduling with screen sharing capabilities for faster issue resolution.

  • This feature is available for Adobe Experience Manager, Campaign, and Workfront.
  • Customers can schedule meetings at their convenience and receive instant invites.
  • For Adobe Experience Manager P1 cases, immediate callbacks ensure faster engagement during critical issues, helping minimize downtime and business impact.
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