Get access to AI Assistant

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AI Assistant and Adobe Experience Platform is a conversational experience that you can use to accelerate your workflows in Adobe applications.

You can use the AI Assistant to better understand product knowledge, troubleshoot problems, or search through information and find operational insights. AI Assistant supports Experience Platform, Real-Time Customer Data Platform, Adobe Journey Optimizer, and Customer Journey Analytics. But first, you have to make sure your access and permissions are all set up correctly.

Work with your organization administrator to ensure that AI Assistant has been enabled for your org and to specify what types of insights are enabled.

Please note, this is controlled within the permissions UI within the Adobe Experience Platform, not the Admin Console. The exception to that is with Customer Journey Analytics. That is still managed in the Admin Console. Your organization admin will use the permissions UI to grant or devote access to AI Assistant in your organization. In order to use AI Assistant, a given user must belong to a role that is provisioned with the Enable AI Assistant and View Operational Insights permissions.

The administrator can add the Enable AI Assistant to a given role and add a user to that role to allow them to access AI Assistant in your organization. It’s also important to note that every user in your org must agree to a user agreement before they can use AI Assistant. Once you have the necessary permissions and you have clicked through the user agreement, you can access AI Assistant by selecting the AI Assistant icon in the top header of your application that you are using.

Now you are ready to start leveraging the power of AI Assistant.

If you are not sure where to start, head over to the discoverability feature to see some suggested questions.