How to make a privacy request

Last update: December 6, 2024
NOTE
The content on this page is provided for information purposes only. Usage of this API requires a current license from Adobe. No unauthorized use is permitted.

Identifiers and namespaces

When sending an Access or Delete Privacy request, the customer application needs to include the following identifiers:

  • mvpdID - Unique identifier of the MVPD.
  • userID - Uniquely identifies the user of a Programmer’s app, but orginates from the MVPD. See Understanding User IDs in the Programmer Overview.
  • IMSOrgID - he Adobe Experience Cloud Identity Management Service Organization ID, that uniquely idenfies the Customer in the Adobe Experience Cloud

Please check the sample below:

"userIDs": [{
     "namespace":"http://www.adobe.com/primetimeAuthentication/Dish",  -----> "Dish" is the id of the MVPD
     "type":"unregistered",
     "value":"1234-5678-8765-4321" ----> "1234-5678-8765-4321" is the userId associated with the MVPD account
}]
IMPORTANT
Users must be authenticated to be able to generate privacy requests for Adobe Pass Authentication. Otherwise, programmers must find other means of extracting the MVPD userID.

Types of requests

Adobe Pass Authentication supports Access and Delete requests.

Access

For an Access request:

we’ll provide back a JSON file that contain a summary of total number of authentication and authorization requests created for that Data Subject.
all these events are filtered per Customer.

Request sample

You must upload a JSON with the Adobe Pass Authentication identifiers for which you are submitting the data access request. To see what a well-formed JSON looks like, see this sample:

{
    "companyContexts": [{
            "namespace": "imsOrgID",
            "value": "1234567890@AdobeOrg"
        }
    ],
    "users": [{
            "key": "John Dow",
            "action": ["access"],
            "userIDs": [{
                "namespace":"http://www.adobe.com/primetimeAuthentication/Dish",
                "type":"unregistered",
                "value":"1234-5678-8765-4321"
             }]

        }
    ],

    "include":["primetimeAuthentication"],
    "regulation" : "ccpa"
}

Response sample

{
    "jobId": "d9a6b417-f619-4420-82a3-09f61fa8eff3",
    "requestId": "15765127177927284RX-739",
    "userKey": "John Dow",
    "action": "access",
    "status": "complete",
    "submittedBy": "564f7c9a-e0c8-4e74-99b8-20317ae1e235@techacct.adobe.com",
    "createdDate": "12/16/2019 04:11 PM GMT",
    "lastModifiedDate": "12/16/2019 04:15 PM GMT",
    "userIds": [
        {
            "namespace": "http://www.adobe.com/primetimeAuthentication/Dish",
            "value": "1234-5678-8765-4321",
            "type": "unregistered",
            "isDeletedClientSide": false
        }
    ],
    "productResponses": [
        {
            "product": "Adobe Pass Authentication",
            "retryCount": 0,
            "processedDate": "12/16/2019 04:15 PM GMT",
            "productStatusResponse": {
                "status": "complete",
                "results": {
                    "userContexts": [
                        {
                            "namespace": "http://www.adobe.com/primetimeAuthentication/Dish",
                            "namespaceId": 0,
                            "value": "1234-5678-8765-4321",
                            "type": "unregistered"
                        }
                    ],
                    "receiptData": {
                        "createdAt": "2019-12-16T16:15:23.4Z",
                        "message": "Data summary",
                        "numberOfAuthenticationSessions": "6",
                        "numberOfAuthorizationDecisions": "11"
                    }
                },
                "message": "Success"
            }
        }
    ],
    "downloadUrl": "https://va7gdprdevblob.blob.core.windows.net/va7gdprdevblobpublic/usa/4161962b9e8ef0027453d7cc02ecd93d/d9a6b417-f619-4420-82a3-09f61fa8eff3/d9a6b417-f619-4420-82a3-09f61fa8eff3.zip",
    "regulation": "ccpa"
}

Delete

You must upload a JSON with the Adobe Pass Authentication identifiers for which you are submitting the data delete request. To see what a well-formed JSON looks like, see this sample:

Request sample

{
    "companyContexts": [{
            "namespace": "imsOrgID",
            "value": "1234567890@AdobeOrg"
        }
    ],
    "users": [{
            "key": "John Dow",
            "action": ["delete"],
            "userIDs": [{
                "namespace":"http://www.adobe.com/primetimeAuthentication/Dish",
                "type":"unregistered",
                "value":"1234-5678-8765-4321"
             }]

        }
    ],

    "include":["primetimeAuthentication"],
    "regulation" : "ccpa"
}

Response sample

For a Delete request:

  • we only share a receipt that the data was removed, not an aggregated file with all the data that was removed.
  • the receipt included in the response contains a summary of total number of authentication and authorization tokens found for that Data Subject.
{
    "jobId": "aab380d1-a0cd-4a0d-ba95-2649ee90c063",
    "requestId": "15759883098453100RX-074",
    "userKey": "John Dow",
    "action": "delete",
    "status": "complete",
    "submittedBy": "564f7c9a-e0c8-4e74-99b8-20317ae1e235@techacct.adobe.com",
    "createdDate": "12/10/2019 02:31 PM GMT",
    "lastModifiedDate": "12/10/2019 02:34 PM GMT",
    "userIds": [
        {
            "namespace": "http://www.adobe.com/primetimeAuthentication/Dish",
            "value": "1234-5678-8765-4321",
            "type": "unregistered",
            "isDeletedClientSide": false
        }
    ],
    "productResponses": [
        {
            "product": "Adobe Pass Authentication",
            "retryCount": 0,
            "processedDate": "12/10/2019 02:34 PM GMT",
            "productStatusResponse": {
                "status": "complete",
                "results": {
                    "userContexts": [
                        {
                            "namespace": "http://www.adobe.com/primetimeAuthentication/Dish",
                            "namespaceId": 0,
                            "value": "1234-5678-8765-4321",
                            "type": "unregistered"
                        }
                    ],
                    "receiptData": {
                        "createdAt": "2019-12-10T14:34:55.274Z",
                        "message": "Data summary",
                        "numberOfAuthenticationSessions": "2",
                        "numberOfAuthorizationDecisions": "3"
                    }
                },
                "message": "Success"
            }
        }
    ],
    "downloadUrl": "https://va7gdprdevblob.blob.core.windows.net/va7gdprdevblobpublic/usa/4161962b9e8ef0027453d7cc02ecd93d/aab380d1-a0cd-4a0d-ba95-2649ee90c063/aab380d1-a0cd-4a0d-ba95-2649ee90c063.zip",
    "regulation": "ccpa"
}

How to trigger a request

There are 2 options for customers to send privacy requests to Adobe:

By using Privacy Service UI

A complete tutorial on how to access and use Privacy Service User Interface is available online through Adobe I/O services. Additionally, customers can use this link to access library of videos and articles on Privacy regulations. Click on the Adobe Experience Cloud and GDPR menu. This will open a number of videos - “GDPR UI How-to” explains how to use it.

In the UI customers need to load their own IMSOrgID and a JSON containing GDPR requests details for each product.

By using Privacy Service API

Adobe Experience Platform Privacy Service provides a common, centralized facilitation of access/delete requests and opt-out-of-sale requests for private data.

The Privacy Service API documentation covers in-depth how an Adobe customer can integrate with Adobe API.

Visualize API calls with Postman (a free, third-party software):

API paths:

  • PLATFORM Gateway URL: https://platform.adobe.io/
  • Base path for this API: /data/core/privacy/jobs
  • Example of a complete path: https://platform.adobe.io/data/core/privacy/jobs/ping

Required headers:

  • All calls require the headers Authorization, x-gw-ims-org-id, and x-api-key. For more information on how to obtain these values, see the authentication tutorial.
  • All requests with a payload in the request body (such as POST, PUT, and PATCH calls) must include the header Content-Type with a value of application/json.
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