Create an internal Adobe Analytics site (Confluence or other)

WHAT: If you have heeded the recommendation in this tip to create training docs, you obviously can’t keep them on your hard drive. Create a central location where these can be shared and consulted by all your users - an internal Adobe Analytics site (Confluence or other) where you can post all these documents and maintain different versions.

WHY: Setting up a single shared repository will give you one place to direct all new users and offer a single source of truth in terms of the latest versions of all your docs. It allows for optimal version management and collaboration.

HOW: Here are some suggestions for sections of this internal site:

  • Intro: How to get access, contacts, how to log in, how to create a JIRA ticket, where to get help, etc.
  • Tagging docs: Property doc, tagging doc, code templates, etc.
  • Knowledge docs: You can post naming conventions here, but also knowledge docs that have the same purpose as training videos. For example: how to track downloads, how to track coupons, etc.
  • Training docs: Basic and advanced training sessions, short 5-10 minute videos. You can also provide links to Adobe resources: Experience League, YouTube channels, etc.
  • Admin docs: SAINT files, JS files, knowledge docs on admin stuff like data feeds, etc.

I also recommend that you share the link to this site (and highlight the training section) in your “Welcome to Adobe Analytics” email when creating a new account.


This document was co-written by:

Christel Guidon

Christel Guidon, Digital Analytics Platform Manager at NortonLifeLock
Adobe Analytics Champion

Rachel Fenwick

Rachel Fenwick, Senior Consultant at Adobe