DocumentationExperience PlatformExperience Data Model (XDM) Guide

QoE (Quality of Experience) Data Details Reporting data type

Last update: June 3, 2026

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QoE Data Details Reporting is a standard Experience Data Model (XDM) data type that provides detailed metrics related to the quality of experience (QoE) during media playback. Use the QoE Data Details Reporting data type to capture details such as bitrate information, frame rates, buffering events, dropped frames, and so on. This data type enables the analysis of playback quality, allowing for insights into streaming performance, user experience, and potential issues encountered during playback sessions.

Select to display the QoE Data Details Reporting data type.
A diagram of the QoE (Quality of Experience) Data Details Reporting data type.
NOTE
This data type belongs to the mediaReporting schema — fields computed by the streaming media backend from mediaCollection data sent by your implementation. These are the fields that Adobe ingests into Platform datasets. See Streaming media XDM reporting schema for details.

Each display name contains a link to further information on its reporting dimension or metric. The linked pages contain details on how Adobe computes and reports this data, including breakdowns by reporting system.

Display name
Property
Data type
Description
Average Bitrate
bitrateAverage
number
The average bitrate (in kbps, integer). Computed as a weighted average of bitrate values.
Average Bitrate Bucket
bitrateAverageBucket
string
The average bitrate (in kbps) categorized in predefined buckets at 100kbps intervals.
Bitrate
bitrate
integer
The bitrate value (in kbps).
Bitrate Change Impacted Streams
hasBitrateChangeImpactedStreams
boolean
Indicates if streams were impacted by bitrate changes during playback.
Bitrate Changes
bitrateChangeCount
integer
The total count of bitrate changes during playback.
Buffer Events
bufferCount
integer
The count of different buffer states during playback.
Buffer Impacted Streams
hasBufferImpactedStreams
boolean
Indicates if streams were impacted by buffering during playback.
Dropped Frame Impacted Streams
hasDroppedFrameImpactedStreams
boolean
Indicates if streams were impacted by dropped frames during playback.
Dropped Frames
droppedFrames
integer
The total count of frames dropped during playback.
Drops Before Starts
isDroppedBeforeStart
boolean
Indicates if users quit the video before its start, regardless of ads.
Error Impacted Streams
hasErrorImpactedStreams
boolean
Indicates if streams experienced errors during playback.
Errors
errorCount
integer
The total count of errors that occurred during playback.
External Error IDs
externalErrors
array of strings
Unique error IDs from external sources, e.g., CDN errors.
Frames Per Second
framesPerSecond
integer
The current stream frame-rate (in frames per second).
Media SDK Error IDs
mediaSdkErrors
array of strings
Unique error IDs generated internally by the legacy Heartbeat SDK (Media SDK 1.x–2.x) during playback. No longer collected by current implementations.
Player SDK Error IDs
playerSdkErrors
array of strings
Unique error IDs generated by the player SDK during playback.
Stalling Events
stallCount
integer
The count of stalling events during playback.
Stalling Impacted Streams
hasStallImpactedStreams
boolean
Indicates if streams experienced stalling during playback.
Time To Start
timeToStart
integer
Duration (in seconds) between video load and start.
Total Buffer Duration
bufferTime
integer
Total time (in seconds) spent buffering during playback.
Total Stalling Duration
stallTime
integer
The total time (in seconds) the playback was stalled during playback.

See qoedatadetails.schema.json in the public XDM repository for the full schema definition.

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